Operational Defect Database
BugZero found this defect 21 days ago.
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Hewlett Packard Enterprise | a00139064en_us
Advisory: HPE SSD/HDD - VMware ESXi OS with Servers Set to AHCI Mode and Configured with SATA Drives Will Only Support Firmware Updates in Offline Mode
Last update date:
4/29/2024
Affected products:
HPE SATA Mixed Use Solid State Drives
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
On any HPE ProLiant Gen10 or Gen10 plus or Gen11 server configured with SATA drives in AHCI mode when running VMware ESXi, the drive firmware will fail to update and display the following message: " The installation was not attempted because the required hardware is not present, the software is current, or not applicable or there is nothing to install ." The issue will occur because the selected components will be skipped and will not be deployed when updates are performed in the Online mode. In addition, this issue will only occur on VMware ESXi Operating Systems (OS), but not on other operating systems.
Scope
Any HPE ProLiant Gen10 or Gen10 plus or Gen11 server configured with any SATA SSD or HDD in AHCI mode and running VMware ESXi 7.x or 8.x OS (for a firmware update via SUM iSUT mode). Note : The issue only occurs in VMware ESXi 7.x or 8.x OS.
Resolution
Update the firmware for the SATA SSD and HDD in the offline mode. Information on how to perform firmware update in offline mode is in the online User Guide for the Smart Update Manager (SUM). Smart Update Manager 9.0.1 User Guide RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
