Operational Defect Database
BugZero found this defect 20 days ago.
Data sources
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Hewlett Packard Enterprise | a00139077en_us
Advisory: HPE StoreEver LTO Ultrium Tape Drives and Tape Libraries - Certain Drives and/or Libraries May Not be Detected During a Server Cold Boot When Attaching to an HPE Smart Array SR Controller
Last update date:
4/30/2024
Affected products:
HPE StoreEver 1/8 G2 Tape Autoloaders
HPE StoreEver LTO Ultrium Tape Drives
HPE StoreEver MSL Tape Libraries
HPE StoreEver MSL3040 Tape Library
HPE StoreEver MSL6480 Tape Library
HPE StoreEver Rack-mount Kits
HPE Compute SR Gen11 Controllers
HPE Smart Array E208i-a Controller
HPE Smart Array E208i-p Controller
HPE Smart Array P408e-p Controller
HPE Smart Array P408i-a Controller
HPE Smart Array P408i-p Controller
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
In rare cases, certain HPE StoreEver LTO Ultrium Tape Drives and libraries may not be detected during a server cold boot (power disconnected) when attaching to an HPE Smart Array SR Controller. Other situations when this issue can be seen: Drive discovery after Windows or Linux updates. Site power failures when library and server are powering up at the same time. In this case, some of the library’s drives might not be discovered. To determine whether the HPE StoreEver LTO drives are detected by the HPE Smart Array SR controller, do the following: Windows Click on start and type Device Manager and then open it. See if the Device Manager looks like image 1. Image 1 shows that the drive is not discovered. Missing drives will not be discovered in the backup software: Image 1: Tape drive is missing Image 2 is what it looks like when drives are discovered by device manager. The backup software should be able to discover drives if they are seen by the device manager: Image 2: Tape drive is discovered Linux Use the lsscsi command to see if the drive is discovered: Image 3: Tape drive is missing Image 4: Tape drive is discovered All OS versions Below is an image of the iLO connection to the server where you can see the firmware version of the HBA. Click on System Information and then select Device Inventory : The Active Health System (AHS) report is required for support to see the firmware and driver version of the HPE Smart Array SR controller firmware. HPE Support will also be able to see if the drive is connected when looking at the serial output buffer. To collect an AHS report, click Information then Active Health System Log . Choose a date range and click Download . This log can be used by HPE Support to make sure the correct drivers and firmware are loaded.
Scope
Though the issue is rare, this issue has been observed on HPE Smart Array SR controller firmware versions 5.00, 5.32, and 5.61 more often than version 4.11 or 6.22 and later firmware versions. The following HPE StoreEver LTO Ultrium Tape Drives connected with any HPE Gen11, Gen10 Plus, or Gen10 HPE Smart Array SR controllers are affected by this issue: SKU DESCRIPTION EH969A HPE LTO-6 Ultrium 6250 Internal Tape Drive EH970A HPE StoreEver LTO-6 Ultrium 6250 External Tape Drive C0H27A HPE StoreEver MSL LTO-6 Ultrium 6250 SAS drive upgrade BB873A HPE StoreEver LTO-7 Ultrium 15000 Internal Tape Drive BB953A HPE StoreEver LTO-7 Ultrium 15000 Internal TAA Tape Drive BB874A HPE StoreEver LTO-7 Ultrium 15000 External Tape Drive N7P35A HPE StoreEver 1/8 G2 LTO-7 Ultrium 15000 SAS Tape Autoloader N7P37A HPE StoreEver MSL LTO-7 Ultrium 15000 SAS Drive Upgrade Kit BC022A HPE StoreEver LTO-8 Ultrium 30750 Internal Tape Drive BC024A HPE StoreEver LTO-8 Ultrium 30750 Internal TAA Tape Drive BC023A HPE StoreEver LTO-8 Ultrium 30750 External Tape Drive Q6Q66A HPE StoreEver 1/8 G2 LTO-8 Ultrium 30750 SAS Tape Autoloader Q6Q68A HPE StoreEver MSL LTO-8 Ultrium 30750 SAS Drive Upgrade Kit BC040A HPE StoreEver LTO-9 Ultrium 45000 Internal Tape Drive BC041A HPE StoreEver LTO-9 Ultrium 45000 Internal TAA-compliant Tape Drive BC042A HPE StoreEver LTO-9 Ultrium 45000 External Tape Drive BC029A HPE StoreEver 1U SAS Rack-mount Kit R6Q75A HPE StoreEver MSL LTO-9 Ultrium 45000 SAS Drive Upgrade Kit The HPE StoreEver MSL LTO-7 Ultrium 15000 SAS, HPE StoreEver MSL LTO-8 Ultrium 30750 SAS, and HPE MSL LTO-9 Ultrium 45000 SAS Drive Upgrade Kits can be found inside the following products: HPE StoreEver 1/8 G2 Tape Autoloader HPE StoreEver MSL2024 Tape Library HPE StoreEver MSL3040 Tape Library HPE StoreEver MSL6480 Tape Library The following HPE Smart Array SR Gen11, Gen10 Plus and Gen10 controllers affected by this issue: HPE SR308i-p Gen11 x8 Lanes 2GB Cache PCI Plug-in Storage Controller (P47192-B21) HPE Smart Array E208e-p SR Gen10 (8 External Lanes/No Cache) 12G SAS PCIe Plug-in Controller (804398-B21) HPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache)12G SAS Modular Controller (804326-B21) HPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache)12G SAS Modular LH Controller (869079-B21) HPE Smart Array E208i-p SR Gen10 (8 Internal Lanes/No Cache)12G SAS PCIe Plug-in Controller (804394-B21) HPE Smart Array P408e-p SR Gen10 (8 External Lanes/4GBCache) 12G SAS PCIe Plug-in Controller (804405-B21) HPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GBCache) 12G SAS Modular Controller (804331-B21) HPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GBCache) 12G SAS Modular LH Controller (869081-B21) HPE Smart Array P408i-p SR Gen10 (8 Internal Lanes/2GBCache) 12G SAS PCIe Plug-in Controller (830824-B21) HPE Smart Array P816i-a SR Gen10 (16 Int Lanes/4GBCache/SmartCache) 12G SAS Modular LH Controller (869083-B21) HPE Smart Array P816i-a SR Gen10 (16 Internal Lanes/4GBCache/SmartCache) 12G SAS Modular Controller (804338-B21) HPE SR308i-o Gen11 x8 Lanes 2GB Cache OCP Storage Controller (P47620-001)
Resolution
The issue is in the firmware of the HPE Smart Array SR controller. The original discovery of the drive by the HPE Smart Array SR controller has not been fixed, but with version 6.22 and later the firmware has another rescan that is run just before turning off the ports. Make sure the firmware in the HPE Smart Array SR controller is at version 6.22 or later. These versions have a rescan just before the SAS port is turned off. If needed, update to the firmware and the matched driver for the HPE Smart Array SR Controller, use the HPE StoreEver Compatibility Matrix . The downloads for the firmware and the driver for the HPE Smart Array SR Controller can be found on the HPE Support Center . Search for the controller product name (for example, e208i-p). Reboot the server from the OS to recover the missing HPE StoreEver LTO Ultrium Tape Drives, especially if you have done a server OS update. If the drives are not discovered after the warm restart, then check for connectivity of the HPE StoreEver LTO Ultrium Tape Drives as stated in the description. If, after performing the previous steps, the drive or library is still not discovered, the issue may be the HPE Smart Array SR controller, the internal SAS cable, the power connection, or the HPE StoreEver LTO Ultrium Tape Drive. If this is the case, then collect an AHS report from the ILO connection to the server and open an HPE Support case to get help. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center
