Operational Defect Database
BugZero found this defect 4935 days ago.
Data sources
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Hewlett Packard Enterprise | c01802766
Advisory: (Revision) Integrated Lights-Out 2 (iLO 2) And iLO 2 Management Controller Driver - FIRMWARE/ DRIVER UPGRADE REQUIRED: ProLiant Server May Unexpectedly Reboot And Display Event ID 57 Error Messages
Last update date:
2/24/2024
Affected products:
HPE Integrated Lights-Out 2 (iLO 2)
HPE iLO Advanced
HPE ProLiant BL20p G4 Server Blade
HPE ProLiant BL25p G2 Server Blade
HPE ProLiant BL260c G5 Server Blade
HPE ProLiant BL280c G6 Server Blade
HPE ProLiant BL2x220c G5 Server Blade
HPE ProLiant BL45p G2 Server series
HPE ProLiant BL460c G5 Server Blade
HPE ProLiant BL460c G6 Server Blade
HPE ProLiant BL460c Server Blade
HPE ProLiant BL465c G5 Server Blade
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 8 11/15/2010 Added the the following to the Resolution section: ProLiant Support Pack (PSP) 8.30, and HP Smart Update Firmware DVD Version 9.10 (B). 7 09/23/2010 Added "FIRMWARE/DRIVER UPGRADE REQUIRED" to the Title of the advisory. 6 05/05/2010 Added instructions to "Reboot Server" as the last Resolution step. 5 04/13/2010 Updated the Title, Description, and Scope Sections to include affected Versions of iLO 2 Firmware Version 1.81 (or earlier) and the iLO 2 Management Controller Driver Version 1.11.1.0 (or earlier). Updated the Resolution Section to include the permanent fix, iLO 2 Firmware Version 1.82 (or later), and iLO 2 Management Controller Driver Version 1.12.0.0 (or later). Updated the Description section to include another error message that may display. 4 03/05/2010 Updated the ILO 2 Management Controller Driver Version to 1.11.1.0 (or earlier) in the Title, Description, and Scope Sections. 3 01/20/2010 Updated information relating to the Windows Event Log. 2 01/19/2010 Added the HP ProLiant xw460c Blade Workstation to the Platforms Affected section as well as Microsoft Windows XP to the Scope and Operating Systems Affected section. 1 07/06/2009 The original document release. IMPORTANT : The iLO 2 Firmware Version 1.82 (or later), iLO 2 Management Controller Driver Version 1.12.0.0 (or later), ProLiant Support Pack Version Version 8.30 (or later) and HP Smart Update Firmware DVD Version 9.10 (B) (or later) is considered a critical fix and is required to fix the issue detailed below. HP strongly recommends immediate application of this critical fix. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in Server rebooting and displaying Event ID 57 error messages. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors. When using iLO 2 Firmware Version 1.81 (or earlier), iLO 2 Management Controller Driver Version 1.11.1.0 (or earlier), ProLiant Support Pack Version Version 8.25 (A) (or earlier) or HP Smart Update Firmware DVD Version 9.00 (or earlier), a ProLiant server may unexpectedly reboot when running Windows Server 2003, Windows Server 2008 or Windows XP. The following event ID 57 duplicate sensor error messages may be displayed in the Windows Event Log: In addition, the following Automated System Recovery (ASR) message may be displayed in the Windows Event Log: Information Events 1090 Server Agents bl460c N/A System Information Agent: Health: The server is operational again. The server has previously been shutdown by the Automatic Server Recovery (ASR) feature and has just become operational again. Furthermore, the following ASR message may be displayed in the Integrated Management Log (IML): ASR Detected by System ROM Automatic Server Recovery 1 Critical 1 As well as, the following error messages may display in the Windows System Event Log because of a timing issue between the Windows Health Driver and iLO 2 firmware Version 1.81 (or earlier):
Scope
Any ProLiant server configured as follows: Integrated Lights-Out 2 (iLO 2) Firmware Version 1.81 (or earlier) iLO 2 Management Controller Driver Version 1.11.1.0 (or earlier) ProLiant Support Pack (PSP) 8.25 (A) (or earlier) HP Smart Update Firmware DVD Version 9.00 (or earlier) Windows Server 2003, Windows Server 2008 or Windows XP
Resolution
In order to prevent unexpected server reboots, upgrade to both of the following: Integrated Lights-Out 2 (iLO 2) Firmware Version 1.82 (or later) iLO 2 Management Controller Driver Version 1.12.0.0 (or later) IMPORTANT : If the server is a ProLiant DL380 G6 server, also perform the actions in the following advisory: https://support.hpe.com/hpesc/public/docDisplay?docId=c01955503 iLO 2 Firmware Version 1.82 (or later) and iLO 2 Management Controller Driver Version 1.12.0.0 (or later) Driver Separately Upgrade Method Perform the following steps to upgrade to iLO 2 Firmware Version 1.82 (or later): Select the following URL: https://support.hpe.com/hpesc/public/home Under category, select BladeSystem or Servers. Select BladeSystem Server Blades or ProLiant/tc Servers. Select the appropriate Server Series. Select the appropriate server. Select the appropriate operating system. Under category select Firmware - Lights-Out Management . Select the Download button next to the description Online ROM Flash Component for Windows - HP Integrated Lights-Out 2 Version 1.82 (or later). Reboot the server. Perform the following steps to upgrade to HP ProLiant iLO 2 Management Controller Driver Version 1.12.0.0 (or later): Select the following URL: https://support.hpe.com/hpesc/public/home Under category, select BladeSystem or Servers. Select BladeSystem Server Blades or ProLiant/tc Servers. Select the appropriate Server Series. Select the appropriate server. Select the appropriate operating system. Under category select Driver - System Management . Select the Download button next to the description HP ProLiant iLO 2 Management Controller Driver Version 1.12.0.0 (or later). Reboot the server. The upgrades can be performed separately or by upgrading them both at the same time with Proliant Support Pack Version 8.30, HP Smart Update Firmware DVD 9.10 (B). Choose one of the following upgrade methods to upgrade the iLO 2 firmware and iLO 2 Driver. ProLiant Support Pack (PSP) Version 8.30 (or later) Upgrade Method Perform the following steps to upgrade to PSP Version 8.30 (or later): Select the following URL: https://support.hpe.com/hpesc/public/home Under category, select BladeSystem or Servers . Select BladeSystem Server Blades or ProLiant/tc Servers . Select the appropriate Server Series. Select the appropriate server. Select the appropriate operating system. Under category select Software - Support Pack . Select the Download button next to the description ProLiant Support Pack Version 8.30 (or later). HP Smart Update Firmware DVD Version 9.10 (B) (or later) Upgrade Method Perform the following steps to upgrade to HP Smart Update Firmware Version Version 9.10 (B) (or later): Select the following URL: https://support.hpe.com/hpesc/public/home Under category, select BladeSystem or Servers . Select BladeSystem Server Blades or ProLiant/tc Servers . Select the appropriate Server Series. Select the appropriate server. Select the appropriate operating system. Under category select Firmware - CD-ROM. Select the Download button next to the description HP Smart Update Firmware DVD 9.10 (B) (or later). NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .
