Operational Defect Database
BugZero found this defect 4438 days ago.
Data sources
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Hewlett Packard Enterprise | c02478510
Advisory: (Revision) VMware ESX 4.x - After Installing Insight Management Agents Version 8.70 (or Earlier), an Snmpwalk Command Issued Through iLO 2 or iLO 3 Is Delayed in Responding, Followed by the Error Message "Error on SnmpMgrRequest 40"
Last update date:
2/24/2024
Affected products:
HPE Integrated Lights-Out 2 (iLO 2)
HPE Integrated Lights-Out 3 (iLO 3)
HPE iLO Advanced
VMware vSphere Software
HPE ProLiant BL260c G5 Server Blade
HPE ProLiant BL280c G6 Server Blade
HPE ProLiant BL2x220c G5 Server Blade
HPE ProLiant BL2x220c G6 Server Blade
HPE ProLiant BL460c G5 Server Blade
HPE ProLiant BL460c G6 Server Blade
HPE ProLiant BL460c Server Blade
HPE ProLiant BL465c G5 Server Blade
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 03/26/2012 Updated to provide a solution to the issue. 1 08/16/2010 Original Document Release. There is a delay in displaying MIB data when issuing an snmpwalk command through Integrated Lights-Out 2 (iLO 2) or Integrated Lights-Out 3 (iLO 3) after installing Insight Management Agents for VMware Version 8.70 (or earlier). The following error message may be displayed at the command prompt: Error on SnmpMgrRequest 40 In addition, there may be times that the SNMP data requested from the host will not be displayed. This occurs due to a communication delay between iLO 2 or iLO 3 and VMware ESX 4.x. The default timeout used by certain snmpwalk tools may not be sufficient to collect SNMP pass-through request through iLO on VMware ESX.
Scope
Any ProLiant server running VMware ESX 4.x and running the Insight Management Agents for VMware Version 8.70 (or earlier) with Integrated Lights-Out 2 (iLO 2) or Integrated Lights-Out 2 (iLO 3).
Resolution
To prevent the MIB timeout error from occurring, update the Insight Management Agents to Version 9.0.1a (or later) and the iLO 3 Firmware to Version 1.26 (or later). HP Insight Management Agents for VMware to Version 9.0.1a (or later) is available at the following URL: https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX-75fa30cc409745a5be3ef0e37e AND Integrated Lights-Out 3 (iLO 3) Firmware to Version 1.26 (or later) is available at the following URL: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4154847&prodTypeId=18964&prodSeriesId=4154735&swLang=8&taskId=135&swEnvOID=4040 As a workaround, use alternate snmpwalk commands with the timeout extended to two seconds to allow enough time for the system to display the MIB data. For example, at the command prompt type: #snmpwalk -Os -t 2 -c public -v 1 <ILO IP> .1.3.6.1.4.1.232, oid is .1.3.6.1.4.1.232 RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document . To search for additional advisories related to VMware ESX, use the following search string: +Advisory +ProLiant -"Software and Drivers" +"VMware ESX" KEYWORDS: VMware, Agents, iLO, cmasm2d, error snmpmgrrequest 40
