Operational Defect Database
BugZero found this defect 4036 days ago.
Data sources
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Hewlett Packard Enterprise | c03011604
Advisory: (Revision) Windows MultiPoint Server (WMS) - iLO Remote Console Session Does Not Work Properly Because Physically Connected Keyboard, Mouse, and Monitor Are Treated as "Remote" Sessions While WMS Is Running in Normal Mode
Last update date:
2/24/2024
Affected products:
HPE Integrity BL60p Server
HPE Integrity BL860c Server Blade
HPE Integrity BL870c Server Blade
HPE ProLiant BL20p G4 Server Blade
HPE ProLiant BL25p G2 Server Blade
HPE ProLiant BL260c G5 Server Blade
HPE ProLiant BL280c G6 Server Blade
HPE ProLiant BL2x220c G5 Server Blade
HPE ProLiant BL2x220c G6 Server Blade
HPE ProLiant BL420c Gen8 Server Blade
HPE ProLiant BL45p G2 Server series
HPE ProLiant BL460c G5 Server Blade
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 05/02/2013 Updated the advisory to include iLO 4 running on HP ProLiant Gen8 servers. 1 09/15/2011 Original Document Release. The Integrated Lights-Out (iLO) Remote Console keyboard and mouse will not work while Windows MultiPoint Server (WMS) is running in "Normal" mode. Because of the design of WMS, a physically connected keyboard, mouse and monitor are treated as "remote" sessions while Windows MultiPoint Server (WMS) is running in Normal Mode. This behavior causes an iLO Remote Console session to not work properly when iLO Remote Session attempts to gain console control of the WMS station. Video may be displayed, but the keyboard and mouse will not respond. There is NO impact to the correct functioning of iLO remote console while interacting with the BIOS screens, while the server is booting up, or while the server is running in maintenance mode.
Scope
Any ProLiant server running Windows Multipoint Server 2011 and using an Integrated Lights-Out (iLO 2, iLO 3, or iLO 4) Remote Console.
Resolution
HP and Microsoft are investigating future enhancements to the usability of iLO remote console with WMS. This advisory will be updated when more information is available. As a workaround, from the home tab of Multipoint Manger Console, switch the server into "Maintenance Mode" to allow the iLO Remote Console to interact with WMS. User sessions will be disconnected. Changing the server back to normal mode will allow users to connect to the WMS server, but will cause the iLO remote console to stop responding. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document . To search for additional advisories related to Microsoft , use the following search string: +Advisory +ProLiant -"Software and Drivers" +"Windows MultiPoint Server (WMS)" KEYWORDS: WMS, iLO, remote session, no connection
