Operational Defect Database
BugZero found this defect 3533 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
Hewlett Packard Enterprise | c04332584
Advisory: (Revision) - HP Integrated Lights-Out 4 - FIRMWARE UPDATE REQUIRED: Intermittent Non-Maskable Interrupt (NMI) Events May Occur on ProLiant Gen8 Servers with HP Integrated Lights-Out 4 Firmware Versions 1.30, 1.32, 1.40 and 1.50
Last update date:
2/26/2024
Affected products:
HPE ConvergedSystem 500 for SAP HANA Scale-out Configurations
HPE ConvergedSystem 500 for SAP HANA Scale-up Configurations
HPE Integrated Lights-Out 4 (iLO 4)
HPE ProLiant BL420c Gen8 Server Blade
HPE ProLiant BL460c Gen8 Server Blade
HPE ProLiant BL465c Gen8 Server Blade
HPE ProLiant BL660c Gen8 Server Blade
HPE ProLiant DL160 Gen8 Server
HPE ProLiant DL320e Gen8 Server
HPE ProLiant DL320e Gen8 v2 Server
HPE ProLiant DL360e Gen8 Server
HPE ProLiant DL360p Gen8 Server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 4 09/17/2014 Updated with additional symptoms to help identify this issue. 3 08/11/2014 Updated IMPORTANT statement and Resolution to indicate HP strongly recommends updating the iLO 4 firmware to version 1.51 to prevent this issue from occurring 2 07/08/2014 Updated with additional information 1 06/24/2014 Original document release IMPORTANT : The firmware update in this advisory is considered a critical fix and is required to prevent or correct the issue detailed below. HP strongly recommends immediate application of this critical fix. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in sub-optimal server performance, including server lock-ups. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors. In rare instances, on a ProLiant Gen8-series server with HP Integrated Lights-Out 4 (iLO 4) Firmware Versions 1.30, 1.32, 1.40 or 1.50, intermittent Non-Maskable Interrupt (NMI) events may occur. After rebooting the server, the operating system loads properly and no additional impact to system operation will occur. HP has provided a permanent solution to this issue in an updated version of iLO 4 firmware, available for download by following the instructions in the Resolution section of this advisory. HP strongly recommends updating the iLO 4 firmware to version 1.51, even if the issue has not occurred, in order to prevent this issue from occurring. If this issue occurs, the operating system will indicate that an NMI has happened; however, the specific indication will vary by OS: VMware ESXi operating systems will experience a Purple Screen of Death (PSOD). Linux operating systems will display a message indicating that an NMI occurred. Windows will become completely unresponsive or experience a Blue Screen of Death (BSOD). The Integrated Management Log (IML) will contain NO information about the NMI event. This issue has been reported in both virtualized and non-virtualized operating system environments and can occur due to an unexpected PCIe event in the iLO 4 subsystem that may result in an NMI when iLO 4 is gathering system management information. This affects the Integrated Lights-Out 4 (iLO 4) subsystem and is specific to iLO 4 Firmware Versions 1.30, 1.32, 1.40 and 1.50.
Scope
Any HP ProLiant Gen8-series server with any of the following: iLO 4 Firmware Version 1.30 iLO 4 Firmware Version 1.32 iLO 4 Firmware Version 1.40 iLO 4 Firmware Version 1.50
Resolution
To prevent this issue from occurring, download iLO 4 Firmware Version 1.51 (or later): Click on the following link: https://support.hpe.com/hpesc/public/home Select the appropriate operating system. Click on "Firmware - Lights-Out Management." Locate, download, and install iLO 4 Firmware Version 1.51 (or later). HP strongly recommends updating the iLO 4 firmware to version 1.51, even if the issue has not occurred, in order to prevent this issue from occurring. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .
