Operational Defect Database
BugZero found this defect 3328 days ago.
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Hewlett Packard Enterprise | c04634796
Advisory: HP Systems Insight Manager (HP SIM) - Identification of Managed Server May Display "Critical Errors" for an Affected Node in the HP SIM Tasks and Logs Task Results Page
Last update date:
2/24/2024
Affected products:
HPE Integrity BL60p Server
HPE Integrity BL860c Server Blade
HPE Integrity BL870c Server Blade
HPE ProLiant BL20p G4 Server Blade
HPE ProLiant BL25p G2 Server Blade
HPE ProLiant BL260c G5 Server Blade
HPE ProLiant BL280c G6 Server Blade
HPE ProLiant BL2x220c G5 Server Blade
HPE ProLiant BL2x220c G6 Server Blade
HPE ProLiant BL420c Gen8 Server Blade
HPE ProLiant BL45p G2 Server series
HPE ProLiant BL460c G5 Server Blade
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
On a ProLiant server running HP Systems Insight Manager (HP SIM) 7.2, 7.3, or 7.4, under the Tasks and Logs-Tasks Results screen, "Identify Systems" may display the message "Some Critical Failures" for an affected node. These failures may or may not be false. If the status is "Normal," it indicates that the system has valid hardware data (model, serial number, and unique identifier) and has been identified properly for HP SIM to manage. If the status is "Critical," this is an indication that the nodes cannot be identified by either WBEM or SNMP.
Scope
Any ProLiant server running HP Systems Insight Manager (HP SIM) 7.2, 7.3 or 7.4.
Resolution
If the Identification details shows SNMP data was obtained , then the critical error is false and can be safely ignored. To prevent this issue from occurring, Edit "System Credentials" and provide a valid WBEM credential in addition to the SNMP credential. There is no valid workaround available for this issue where only the SNMP protocol is used for management. This advisory will be updated if additional information becomes available. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .
