Operational Defect Database
BugZero found this defect 2916 days ago.
Data sources
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Hewlett Packard Enterprise | c05152294
Advisory: MacBook HTTP Performance Issue on HP560 with Locally Switched Traffic
Last update date:
3/6/2024
Affected products:
HPE 560 802.11ac Dual Radio Access Point Series
HPE 830 Unified Wired-WLAN Switch Series
HPE 850 Unified Wired-WLAN Appliance Series
HPE 870 Unified Wired-WLAN Appliance Series
HPE WX5000 Access Controller Series
HPE WX6100 Access Controller Series
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Wireless users with MacBook Pro and Air both 802.11n and 802.11ac version experience slow access to the internet, mainly HTTP to web sites can take several minutes to display a single page.
Scope
The issue is only seen on the HP560 5GHz radio. The issue is not seen on the 2.4 GHz radio. The issue is not seen with MSM460. The issue is seen with Apple MacBook Pro and Air both 802.11n and 802.11ac version. The issue is not seen with Windows devices except one Broadcom base chipset Windows laptop. The issue is not seen with non encrypted ESSID. All the traffic is locally switched so not tunneled back to the wireless controller.
Resolution
Apple MacBook devices cannot receive packets correctly when AP send multiple different priority encrypted packets to it. The removal of the command "qos trust dscp" in the AP map-configuration file will workaround the issue. The fix is available in Release code P51 or later. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .
