Operational Defect Database
BugZero found this defect 2132 days ago.
Data sources
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Hewlett Packard Enterprise | c05353823
Advisory: (Revision) HPE Host Bus Adapters - Read Diagnostic Parameter Exchanges Involving QLogic Fibre Channel Adapters Can Lead to a VMware ESXi System Becoming Unresponsive
Last update date:
2/25/2024
Affected products:
HPE 8Gb PCIe Host Bus Adapters
HPE QMH2572 8Gb Fibre Channel Host Bus Adapter for c-Class BladeSystem
HPE QMH2672 16Gb Fibre Channel Host Bus Adapter for BladeSystem c-Class
HPE SN1000Q 16Gb PCIe Host Bus Adapter
HPE SN1100Q 16Gb Host Bus Adapter
HPE Synergy 3830C 16Gb Fibre Channel Host Bus Adapter
QLogic QMH2562 8Gb Fibre Channel HBA for c-Class BladeSystem
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 07/13/2018 Revised the first sentence of the Description section, added QLogic adapters to the Scope section, and added VMware updates to the Resolution section 1 12/11/2016 Original Document An unexpected behavior in the HPE QLogic 16 Gb and 8 Gb Fibre Channel HBA firmware causes a small amount of resources within the HBA to remain unavailable for use following Read Diagnostic Parameter (RDP) exchanges. Over time this can result in an unresponsive system. The amount of time for a system to be affected is approximately 85 days where the exchange resource count is set to 2048, and the RDP frequency is set to 1 per hour. With a higher RDP frequency, the amount of time for a system to be affected is shorter.
Scope
The unexpected behavior is specific to the following configurations: QLogic 16 Gb Fibre Channel HBAs running firmware 8.03.05 and earlier VMware 5.5u3 environments with a qlnativefc driver earlier than 1.1.77.0-1 VMware 6.0u2 environments with a qlnativefc driver earlier than 2.1.50.0-1 RDP functionality that is enabled QLogic 8 Gb Fibre Channel HBAs running firmware 8.03 and earlier VMware 6.5 & 6.5 U1 environments with a qlnativefc driver earlier than 2.1.73.0 with matching firmware VMware 6.7 environments with a qlnativefc driver earlier than 2.1.73.0 Operating Systems affected: VMware ESXi 5.5 VMware ESXi 6.0 VMware ESXi 6.5 VMware ESXi 6.7
Resolution
Update VMware systems as follows: VMware 5.5u3 systems should be updated with the qlnativefc driver version 1.1.77.0-1 or later, which is available as a download from the HPE website or www.vmware.com . VMware 6.0u2 systems should be updated with the qlnativefc driver version 2.1.50.0-1, which is available in the HPE VMware Custom ISO 600.9.6.0.49 (2016-10-24). VMware 6.5, 6.5 U1, & 6.7 systems should be updated with the qlnativefc driver version 2.1.73.0 and its matching firmware version. HPE VMware Custom ISOs are available from www.vmware.com . Additional updates are available from www.vibsdepot.hpe.com . Disclaimer : One or more of the links above will take you outside the Hewlett Packard Enterprise website. HPE does not control and is not responsible for information outside of the HPE website. NOTE: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.
