Operational Defect Database
BugZero found this defect 1308 days ago.
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Microsoft SQL Server | 12931699
KB4493364 - FIX: Error occurs when you back up a virtual machine with non-component based backup in SQL Server 2016 and 2017 - Microsoft Support
Last update date:
7/18/2023
Affected products:
SQL Server 2016 Developer - duplicate (do not use)
SQL Server 2016 Enterprise - duplicate (do not use)
SQL Server 2016 Enterprise Core - duplicate (do not use)
SQL Server 2016 Standard - duplicate (do not use)
SQL Server 2017 on Windows (all editions)
Affected releases:
build lower than 14.0.3162.1
Fixed releases:
14.0.3162.1
Description:
Symptoms
When you back up a virtual machine (VM) with non-component based backup, you notice that the SQL Writer Service does not skip backing up Always On basic availability group databases on secondary. Additionally, you may receive the error log and SQL Writer Service trace that resemble the following: Error log Error: 3041, Severity: 16, State: 1. BACKUP failed to complete the command BACKUP DATABASE myDatabase. Check the backup application log for detailed messages. Error: 3041, Severity: 16, State: 1. BACKUP failed to complete the command BACKUP DATABASE master. Check the backup application log for detailed messages. Error: 18210, Severity: 16, State: 1. BackupVirtualDeviceFile::PrepareToFreeze: failure on backup device '{DeviceId}1'. Operating system error 995(The I/O operation has been aborted because of either a thread exit or an application request.). Error: 3041, Severity: 16, State: 1. BACKUP failed to complete the command BACKUP DATABASE model. Check the backup application log for detailed messages. Error: 18210, Severity: 16, State: 1. BackupVirtualDeviceFile::PrepareToFreeze: failure on backup device '{DeviceId}2'. Operating system error 995(The I/O operation has been aborted because of either a thread exit or an application request.). Error: 3041, Severity: 16, State: 1. BACKUP failed to complete the command BACKUP DATABASE msdb. Check the backup application log for detailed messages. Error: 18210, Severity: 16, State: 1. BackupVirtualDeviceFile::PrepareToFreeze: failure on backup device '{DeviceId}3'. Operating system error 995(The I/O operation has been aborted because of either a thread exit or an application request.). SQL Writer Service log FilePath: ** SQLWRITER TRACING STARTED - ProcessId: #, ContextId: #FilePath: ** N.B. NOT INITIALIZED BY THE CONSTRUCTORFilePath: ** Current time: #FilePath: ** Command-line: "CommandLine"FilePath: ** Product version: ProductVersionFilePath: DoesInstanceSupportRANUUserInstances: Instance MSSQL13.MSSQLSERVER Edition: Standard Edition
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Resolution
The issue is fixed in the following cumulative updates for SQL Server: Cumulative Update 16 for SQL Server 2017 Cumulative Update 7 for SQL Server 2016 Service Pack 2 About cumulative updates for SQL Server: Each new cumulative update for SQL Server contains all the hotfixes and all the security fixes that were included with the previous cumulative update. Check out the latest cumulative updates for SQL Server: Latest cumulative update for SQL Server 2017 Latest cumulative update for SQL Server 2016
References
Learn about the terminology that Microsoft uses to describe software updates.
