Microsoft Windows Server | WI199798

Impact: Devices with Asian language packs installed may receive the error, "0x800f0982 - PSFX_E_MATCHING_COMPONENT_NOT_FOUND." Originating KB URL: https://support.microsoft.com/en-us/topic/4493509 Originating KB Release Date: 2019-04-09T10:00:00-07:00 Originating Build: 17763.437 Resolved KB URL: N/A Date Resolved: 2022-09-13T15:43:28.9038452-07:00 Vendor Message History: ======================= Published: 2022-09-14T05:56:41.177+00:00 ---------------------------------------- After installing the April 2019 Cumulative Update (KB4493509 (https://support.microsoft.com/help/4493509)), devices with some Asian language packs installed may receive the error, "0x800f0982 - PSFX_E_MATCHING_COMPONENT_NOT_FOUND." Workaround: 1. Uninstall and reinstall any recently added language packs. For instructions, see "Manage the input and display language settings in Windows 10 (https://support.microsoft.com/windows/manage-the-input-and-display-language-settings-in-windows-12a10cb4-8626-9b77-0ccb-5013e0c7c7a2)". 2. ​Click Check for Updates and install the April 2019 Cumulative Update or later. For instructions, see "Update Windows 10 (https://support.microsoft.com/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a)". Note: If reinstalling the language pack does not mitigate the issue, use the In-Place-Upgrade feature. For guidance, see How to do an in-place upgrade on Windows (https://docs.microsoft.com/troubleshoot/windows-server/deployment/repair-or-in-place-upgrade), and Perform an in-place upgrade of Windows Server (https://docs.microsoft.com/windows-server/get-started/perform-in-place-upgrade). Resolution: This issue is resolved by updates released June 11, 2019, and later. We recommend you install the latest security updates for your device. Customers installing Windows Server 2019 using media should install the latest Servicing Stack Update (SSU) (https://docs.microsoft.com/windows/deployment/update/servicing-stack-updates) prior to installing the language pack or other optional components. If using the Volume Licensing Service Center (VLSC) (https://www.microsoft.com/licensing/servicecenter/default.aspx), acquire the latest Windows Server 2019 media available. The proper order of installation is as follows: 1. Install the latest prerequisite SSU, currently KB5005112 (https://support.microsoft.com/help/5005112) 2. Install optional components or language packs 3. Install latest cumulative update Note: Updating your device will prevent this issue, but will have no effect on devices already affected by this issue. If this issue is present in your device, you will need to use the workaround steps to repair it. Affected platforms: - Client: Windows 10, version 1809; Windows 10 Enterprise LTSC 2019 - Server: Windows Server, version 1809; Windows Server 2019 Published: 2020-01-10T19:31:13.47+00:00 ---------------------------------------- After installing the April 2019 Cumulative Update (KB4493509 (https://support.microsoft.com/help/4493509)), devices with some Asian language packs installed may receive the error, "0x800f0982 - PSFX_E_MATCHING_COMPONENT_NOT_FOUND." Workaround: 1. Uninstall and reinstall any recently added language packs. For instructions, see "Manage the input and display language settings in Windows 10 (https://support.microsoft.com/help/4496404/windows-10-manage-the-input-and-display-language)". 2. Click Check for Updates and install the April 2019 Cumulative Update. For instructions, see "Update Windows 10 (https://support.microsoft.com/help/4027667/windows-10-update)". Note: If reinstalling the language pack does not mitigate the issue, reset your PC as follows: a. Go to Settings app -> Recovery. b. Click on Get Started under "Reset this PC" recovery option. c. Select "Keep my Files". Next steps: Microsoft is working on a resolution and will provide an update in an upcoming release. Affected platforms: - Client: Windows 10, version 1809; Windows 10 Enterprise LTSC 2019 - Server: Windows Server, version 1809; Windows Server 2019