Microsoft Windows Server | WI403929

Impact: Updates released after June 28 might cause printing to fail on previously-connected USB printers Originating KB URL: https://support.microsoft.com/en-us/topic/5014666 Originating KB Release Date: 2022-06-28T14:00:00-07:00 Originating Build: 19042.1806 Resolved KB URL: https://support.microsoft.com/en-us/topic/5016616 Date Resolved: 2022-08-09T10:00:00-07:00 Vendor Message History: ======================= Published: 2022-08-12T23:34:26.223+00:00 ---------------------------------------- Microsoft has received reports of issues affecting some printing devices following installation of Windows updates released June 28 (KB5014666 (https://support.microsoft.com/help/5014666)) and later. Symptoms observed may include: - Windows might show duplicate copies of printers installed on a device, commonly with a similar name and the suffix "Copy1". - Applications that refer to the printer by a specific name cannot print. Normal printer usage might be interrupted for either scenario, resulting in failure of printing operations. If you are experiencing issues, please use feedback hub to file a report following the below steps: 1. Launch Feedback Hub by opening the Start menu and typing "Feedback hub", or pressing the Windows key + F 2. Fill in the "Summarize your feedback" and "Explain in more detail" boxes, then click Next. 3. Under the "Choose a category" section, ensure the "Problem" button, "Devices and Drivers" category, and "Print" subcategory are all selected. Click Next. 4. Under the "Find similar feedback" section, select the "Make new bug" radio button and click Next. 5. Under the "Add more details" section, supply any relevant detail (Note this is not critical to addressing your issue). 6. Expand the "Recreate my problem" box and press "Start recording". Reproduce the issue on your device. 7. Press "Stop recording" once finished. Click the "Submit" button. For additional information, see Send feedback to Microsoft with the Feedback Hub app (https://support.microsoft.com/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332). Workaround: Here are some actions you can take, which might help resolve this issue: - Open the Settings app, navigate to “Bluetooth & devices”, and select “Printers & scanners” - If there appears to be a duplicate installation of an existing printer, such as with suffix "Copy1", confirm if printing works for this printer. This printer should operate as expected. - If there is a need to use the original printer installation and not the duplicate, right-click the duplicate printer, select "Printer properties" and select the "Ports" tab. Observe the port in use. - Open "Printer properties" on the original printer and select the "Ports" tab. From the list displayed, select the port option in use by the duplicate printer. If this original printer works normally, the duplicate copy printer can be removed. If the issue persists, the following steps can be attempted: - Update the print driver for your device. For guidance, see Install the latest driver for your printer (https://support.microsoft.com/windows/install-the-latest-driver-for-your-printer-4ff66446-a2ab-b77f-46f4-a6d3fe4bf661). - If you already have the latest driver, consult the printer Manufacturer’s web site for any device firmware updates - If you are still having issues, uninstalling and reinstalling your printer might help. - Turn off your printer and disconnect any cables - Open the Settings app, navigate to “Bluetooth & devices”, and select “Printers & scanners” - Select the affected printer and select the "Remove Device" option - Restart your device - Turn on your printer and reconnect it to your device Resolution: This issue was resolved in updates released August 9, 2022 (KB5016616 (https://support.microsoft.com/help/5016616)) and later. We recommend you install the latest security update for your device. Affected platforms: - Client: Windows 10, version 21H2; Windows 10, version 21H1; Windows 10, version 20H2 - Server: Windows Server, version 20H2 Published: 2022-07-23T00:57:58.127+00:00 ---------------------------------------- Microsoft has received reports of issues affecting some printing devices following installation of Windows updates released June 28 (KB5014666 (https://support.microsoft.com/help/5014666)) and later. Symptoms observed may include: - Windows might show duplicate copies of printers installed on a device, commonly with a similar name and the suffix "Copy1". - Applications that refer to the printer by a specific name cannot print. Normal printer usage might be interrupted for either scenario, resulting in failure of printing operations. If you are experiencing issues, please use feedback hub to file a report following the below steps: 1. Launch Feedback Hub by opening the Start menu and typing "Feedback hub", or pressing the Windows key + F 2. Fill in the "Summarize your feedback" and "Explain in more detail" boxes, then click Next. 3. Under the "Choose a category" section, ensure the "Problem" button, "Devices and Drivers" category, and "Print" subcategory are all selected. Click Next. 4. Under the "Find similar feedback" section, select the "Make new bug" radio button and click Next. 5. Under the "Add more details" section, supply any relevant detail (Note this is not critical to addressing your issue). 6. Expand the "Recreate my problem" box and press "Start recording". Reproduce the issue on your device. 7. Press "Stop recording" once finished. Click the "Submit" button. For additional information, see Send feedback to Microsoft with the Feedback Hub app (https://support.microsoft.com/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332). Workaround: Here are some actions you can take, which might help resolve this issue: - Open the Settings app, navigate to “Bluetooth & devices”, and select “Printers & scanners” - If there appears to be a duplicate installation of an existing printer, such as with suffix "Copy1", confirm if printing works for this printer. This printer should operate as expected. - If there is a need to use the original printer installation and not the duplicate, right-click the duplicate printer, select "Printer properties" and select the "Ports" tab. Observe the port in use. - Open "Printer properties" on the original printer and select the "Ports" tab. From the list displayed, select the port option in use by the duplicate printer. If this original printer works normally, the duplicate copy printer can be removed. If the issue persists, the following steps can be attempted: - Update the print driver for your device. For guidance, see Install the latest driver for your printer (https://support.microsoft.com/windows/install-the-latest-driver-for-your-printer-4ff66446-a2ab-b77f-46f4-a6d3fe4bf661). - If you already have the latest driver, consult the printer Manufacturer’s web site for any device firmware updates - If you are still having issues, uninstalling and reinstalling your printer might help. - Turn off your printer and disconnect any cables - Open the Settings app, navigate to “Bluetooth & devices”, and select “Printers & scanners” - Select the affected printer and select the "Remove Device" option - Restart your device - Turn on your printer and reconnect it to your device Next steps: We are presently investigating and will provide an update when more information is available. Affected platforms: - Client: Windows 10, version 21H2; Windows 10, version 21H1; Windows 10, version 20H2 - Server: Windows Server, version 20H2