Microsoft Windows Server | WI411442

Impact: XPS Viewer might be unable to open files with some non-English languages, including Japanese and Chinese. Originating KB URL: https://support.microsoft.com/en-us/topic/5014666 Originating KB Release Date: 2022-06-28T14:00:00-07:00 Originating Build: 19042.1806 Resolved KB URL: https://support.microsoft.com/en-us/topic/5017380 Date Resolved: 2022-09-20T10:00:00-07:00 Vendor Message History: ======================= Published: 2022-09-20T23:44:50.783+00:00 ---------------------------------------- After installing KB5014666 (https://support.microsoft.com/help/5014666) or later updates, XPS Viewer might be unable to open XML Paper Specification (XPS) documents in some non-English languages, including some Japanese and Chinese character encodings. This issue affects both XML Paper Specification (XPS) and Open XML Paper Specification (OXPS) files. When encountering this issue, you may receive an error, "This page cannot be displayed" within XPS Viewer or it might stop responding and have high CPU usage with continually increasing memory usage. When the error is encountered, if XPS Viewer is not closed it might reach up to 2.5GB of memory usage before closing unexpectedly. This issue does not affect most home users. The XPS Viewer is no longer installed by default as of Windows 10, version 1803 (https://docs.microsoft.com/windows/deployment/planning/windows-10-removed-features) and must be manually installed (https://docs.microsoft.com/windows/application-management/add-apps-and-features). Resolution: This issue was resolved in KB5017380 (https://support.microsoft.com/help/5017380). Affected platforms: - Client: Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 21H1; Windows 10, version 20H2 - Server: Windows Server, version 20H2 Published: 2022-08-09T01:08:16.397+00:00 ---------------------------------------- After installing KB5014666 (https://support.microsoft.com/help/5014666) or later updates, XPS Viewer might be unable to open XML Paper Specification (XPS) documents in some non-English languages, including some Japanese and Chinese character encodings. This issue affects both XML Paper Specification (XPS) and Open XML Paper Specification (OXPS) files. When encountering this issue, you may receive an error, "This page cannot be displayed" within XPS Viewer or it might stop responding and have high CPU usage with continually increasing memory usage. When the error is encountered, if XPS Viewer is not closed it might reach up to 2.5GB of memory usage before closing unexpectedly. This issue does not affect most home users. The XPS Viewer is no longer installed by default as of Windows 10, version 1803 (https://docs.microsoft.com/windows/deployment/planning/windows-10-removed-features) and must be manually installed (https://docs.microsoft.com/windows/application-management/add-apps-and-features). Next steps: We are working on a resolution and will provide an update in an upcoming release. Affected platforms: - Client: Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 21H1; Windows 10, version 20H2 - Server: Windows Server, version 20H2