Microsoft Windows Server | WI440791

Impact: Some printers might not have all features available, such as color, 2-sided printing, or high res. Originating KB URL: N/A Originating Build: N/A Resolved KB URL: N/A Date Resolved: 2022-11-18T17:10:31.7388282-08:00 Vendor Message History: ======================= Published: 2022-11-19T01:19:43.297+00:00 ---------------------------------------- Microsoft has found an issue when an installed printer uses Microsoft IPP Class Driver or Universal Print Class Driver and is installed on a Windows device with connectivity issues to the printer (https://learn.microsoft.com/windows/release-health/resolved-issues-windows-11-21h2#2935msgdesc). Windows needs connectivity to the printer to identify all the features of the printer. Without connectivity, the printer is set up with default settings and in some scenarios might not get updated once connectivity to the printer is restored. You might be affected by this issue if your printer is unable to use printer specific features such as color, two-sided/duplex printing, paper size or type settings, or resolutions higher than 300x300dpi. Currently, installed printers in this state will carry this issue forward when upgraded to Windows 11, version 22H2. To safeguard your upgrade experience, we have applied a compatibility hold on Windows devices with printers using Microsoft IPP Class Driver or Universal Print Class Driver from being offered Windows 11, version 22H2. If your organization is using Update Compliance (https://docs.microsoft.com/windows/deployment/update/update-compliance-monitor), the safeguard ID is 41332279. Workaround: If you have an affected installed printer, you can use the below workarounds or wait for your device to be mitigated automatically. A troubleshooter has been released which will automatically download and resolve this issue on affected devices. Restarting your device and checking for updates (https://support.microsoft.com/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) might help the troubleshooter apply sooner. For more information, see keeping your device running smoothly with recommended troubleshooting (https://support.microsoft.com/topic/keep-your-device-running-smoothly-with-recommended-troubleshooting-ec76fe10-4ac8-ce9d-49c6-757770fe68f1). To mitigate the safeguard manually and allow your Windows device to upgrade to Windows 11, version 22H2, you can remove or remove and reinstall any printers using Microsoft IPP Class Driver or Universal Print Class Driver which you have installed. Once you have removed any affected installed printers, you should be able to upgrade to Windows 11, version 22H2. For instructions on how to remove and reinstall printers, please see Download printer drivers in Windows (https://support.microsoft.com/windows/download-printer-drivers-in-windows-da9b1460-7299-4cc3-e974-33cf99d86880). Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the upgrade to Windows 11 is offered. Restarting your device and checking for updates (https://support.microsoft.com/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) might help it to offer sooner. Resolution: This issue was resolved, and the safeguard hold has been removed as of November 10, 2022. Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the update to Windows 11, version 22H2 is offered. Important Notes: - November 10, 2022: Any printer still affected by this issue should now get resolved automatically during upgrade to Windows 11, version 22H2. - October 21, 2022: A troubleshooter has been released which will automatically download and resolve this issue on affected devices running Windows 11, version 22H2. Once the issue with the installed printer is resolved, the safeguard should be removed and you should be able to upgrade to Windows 11, version 22H2. Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the upgrade to Windows 11 is offered. Restarting your device and checking for updates (https://support.microsoft.com/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) might help the troubleshooter apply sooner. For more information, see keeping your device running smoothly with recommended troubleshooting (https://support.microsoft.com/topic/keep-your-device-running-smoothly-with-recommended-troubleshooting-ec76fe10-4ac8-ce9d-49c6-757770fe68f1). - October 7, 2022: This safeguard hold has been updated to only safeguard Windows devices with printers using Microsoft IPP Class Driver or Universal Print Class Driver which currently only allow default settings. Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the upgrade to Windows 11 is offered. Restarting your device and checking for updates (https://support.microsoft.com/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) might help it to offer sooner. Affected platforms: - Client: Windows 11, version 22H2 Published: 2022-10-22T01:20:31.69+00:00 ---------------------------------------- Microsoft has found an issue when an installed printer uses Microsoft IPP Class Driver or Universal Print Class Driver and is installed on a Windows device with connectivity issues to the printer (https://learn.microsoft.com/windows/release-health/resolved-issues-windows-11-21h2#2935msgdesc). Windows needs connectivity to the printer to identify all the features of the printer. Without connectivity, the printer is set up with default settings and in some scenarios might not get updated once connectivity to the printer is restored. You might be affected by this issue if your printer is unable to use printer specific features such as color, two-sided/duplex printing, paper size or type settings, or resolutions higher than 300x300dpi. Currently, installed printers in this state will carry this issue forward when upgraded to Windows 11, version 22H2. To safeguard your upgrade experience, we have applied a compatibility hold on Windows devices with printers using Microsoft IPP Class Driver or Universal Print Class Driver from being offered Windows 11, version 22H2. If your organization is using Update Compliance (https://docs.microsoft.com/windows/deployment/update/update-compliance-monitor), the safeguard ID is 41332279. Workaround: If you have an affected installed printer, you can use the below workarounds or wait for your device to be mitigated automatically. A troubleshooter has been released which will automatically download and resolve this issue on affected devices. Restarting your device and checking for updates (https://support.microsoft.com/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) might help the troubleshooter apply sooner. For more information, see keeping your device running smoothly with recommended troubleshooting (https://support.microsoft.com/topic/keep-your-device-running-smoothly-with-recommended-troubleshooting-ec76fe10-4ac8-ce9d-49c6-757770fe68f1). To mitigate the safeguard manually and allow your Windows device to upgrade to Windows 11, version 22H2, you can remove or remove and reinstall any printers using Microsoft IPP Class Driver or Universal Print Class Driver which you have installed. Once you have removed any affected installed printers, you should be able to upgrade to Windows 11, version 22H2. For instructions on how to remove and reinstall printers, please see Download printer drivers in Windows (https://support.microsoft.com/windows/download-printer-drivers-in-windows-da9b1460-7299-4cc3-e974-33cf99d86880). Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the upgrade to Windows 11 is offered. Restarting your device and checking for updates (https://support.microsoft.com/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) might help it to offer sooner. Next steps: We are working on a resolution and estimate the safeguard will be removed in mid-November. Important Notes: - October 21, 2022: A troubleshooter has been released which will automatically download and resolve this issue on affected devices running Windows 11, version 22H2. Once the issue with the installed printer is resolved, the safeguard should be removed and you should be able to upgrade to Windows 11, version 22H2. Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the upgrade to Windows 11 is offered. Restarting your device and checking for updates (https://support.microsoft.com/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) might help the troubleshooter apply sooner. For more information, see keeping your device running smoothly with recommended troubleshooting (https://support.microsoft.com/topic/keep-your-device-running-smoothly-with-recommended-troubleshooting-ec76fe10-4ac8-ce9d-49c6-757770fe68f1). - October 7, 2022: This safeguard hold has been updated to only safeguard Windows devices with printers using Microsoft IPP Class Driver or Universal Print Class Driver which currently only allow default settings. Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the upgrade to Windows 11 is offered. Restarting your device and checking for updates (https://support.microsoft.com/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) might help it to offer sooner. Note We recommend that you do not attempt to manually upgrade using the Update now button or the Media Creation Tool until this issue has been resolved and the safeguard removed. Affected platforms: - Client: Windows 11, version 22H2 Published: 2022-10-10T21:44:18.65+00:00 ---------------------------------------- Microsoft has found an issue when an installed printer uses Microsoft IPP Class Driver or Universal Print Class Driver and is installed on a Windows device with connectivity issues to the printer. Windows needs connectivity to the printer to identify all the features of the printer. Without connectivity, the printer is set up with default settings and in some scenarios might not get updated once connectivity to the printer is restored. You might be affected by this issue if your printer is unable to use printer specific features such as color, two-sided/duplex printing, paper size or type settings, or resolutions higher than 300x300dpi. Currently, installed printers in this state will carry this issue forward when upgraded to Windows 11, version 22H2. To safeguard your upgrade experience, we have applied a compatibility hold on Windows devices with printers using Microsoft IPP Class Driver or Universal Print Class Driver from being offered Windows 11, version 22H2. If your organization is using Update Compliance (https://docs.microsoft.com/windows/deployment/update/update-compliance-monitor), the safeguard ID is 41332279. Workaround: To mitigate the safeguard and allow your Windows device to upgrade to Windows 11, version 22H2, you can remove any printers using Microsoft IPP Class Driver or Universal Print Class Driver which you have installed. Once you have removed any affected installed printers, you should be able to upgrade to Windows 11, version 22H2. Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the upgrade to Windows 11 is offered. Restarting your device and checking for updates (https://support.microsoft.com/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) might help it to offer sooner. If you have an installed printer which only allows default settings, you can mitigate this issue by removing and reinstalling the printer. For instructions, please see Download printer drivers in Windows (https://support.microsoft.com/windows/download-printer-drivers-in-windows-da9b1460-7299-4cc3-e974-33cf99d86880). Next steps: We are working on a resolution and will provide an update in an upcoming release. Important (updated October 7, 2022): This safeguard hold has been updated to only safeguard Windows devices with printers using Microsoft IPP Class Driver or Universal Print Class Driver which currently only allow default settings. Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the upgrade to Windows 11 is offered. Restarting your device and checking for updates (https://support.microsoft.com/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) might help it to offer sooner. Note We recommend that you do not attempt to manually upgrade using the Update now button or the Media Creation Tool until this issue has been resolved and the safeguard removed. Affected platforms: - Client: Windows 11, version 22H2 Published: 2022-09-30T00:44:34.817+00:00 ---------------------------------------- Microsoft has found an issue when an installed printer uses Microsoft IPP Class Driver or Universal Print Class Driver and is installed on a Windows device with connectivity issues to the printer. Windows needs connectivity to the printer to identify all the features of the printer. Without connectivity, the printer is set up with default settings and in some scenarios might not get updated once connectivity to the printer is restored. You might be affected by this issue if your printer is unable to use printer specific features such as color, two-sided/duplex printing, paper size or type settings, or resolutions higher than 300x300dpi. Currently, installed printers in this state will carry this issue forward when upgraded to Windows 11, version 22H2. To safeguard your upgrade experience, we have applied a compatibility hold on Windows devices with printers using Microsoft IPP Class Driver or Universal Print Class Driver from being offered Windows 11, version 22H2. If your organization is using Update Compliance (https://docs.microsoft.com/windows/deployment/update/update-compliance-monitor), the safeguard ID is 41332279. Workaround: To mitigate the safeguard and allow your Windows device to upgrade to Windows 11, version 22H2, you can remove any printers using Microsoft IPP Class Driver or Universal Print Class Driver which you have installed. Once you have removed any affected installed printers, you should be able to upgrade to Windows 11, version 22H2. Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the upgrade to Windows 11 is offered. Restarting your device and checking for updates (https://support.microsoft.com/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) might help it to offer sooner. If you have an installed printer which only allows default settings, you can mitigate this issue by removing and reinstalling the printer. For instructions, please see Download printer drivers in Windows (https://support.microsoft.com/windows/download-printer-drivers-in-windows-da9b1460-7299-4cc3-e974-33cf99d86880). Next steps: We are working on a resolution and will provide an update in an upcoming release. Important: Currently this safeguard is on all Windows devices with printers using Microsoft IPP Class Driver or Universal Print Class Driver. We are working to target only Windows devices with printer drivers which are incorrectly only allowing default settings and will update when more information is available. Note We recommend that you do not attempt to manually upgrade using the Update now button or the Media Creation Tool until this issue has been resolved and the safeguard removed. Affected platforms: - Client: Windows 11, version 22H2