Microsoft Windows Server | WI448950

Impact: Affected installed printers will not have options for color, 2-sided printing, or higher resolutions. Originating KB URL: N/A Originating Build: N/A Resolved KB URL: https://support.microsoft.com/en-us/topic/5016691 Date Resolved: 2022-08-25T14:00:00-07:00 Vendor Message History: ======================= Published: 2022-10-22T01:18:59.043+00:00 ---------------------------------------- Microsoft has found an issue when an installed printer uses Microsoft IPP Class Driver or Universal Print Class Driver and is installed on a Windows device with connectivity issues to the printer. Windows needs connectivity to the printer to identify all the features of the printer. Without connectivity, the printer is set up with default settings and in some scenarios might not get updated once connectivity to the printer is restored. You might be affected by this issue if your printer is unable to use printer specific features such as color, two-sided/duplex printing, paper size or type settings, or resolutions higher than 300x300dpi. Currently, installed printers in this state will carry this issue forward when upgraded to Windows 11, version 22H2. Workaround: If you have an installed printer which only allows default settings, you can mitigate this issue by removing and reinstalling the printer. For instructions, please see Download printer drivers in Windows (https://support.microsoft.com/windows/download-printer-drivers-in-windows-da9b1460-7299-4cc3-e974-33cf99d86880). Resolution: This issue was resolved in KB5016691 (https://support.microsoft.com/help/5016691). Important: KB5016691 (https://support.microsoft.com/help/5016691) prevents this issue but will not affect already installed printer drivers. If you have an affected installed printer, you can use the above workaround or wait for your device to be mitigated automatically. A troubleshooter has been released which will automatically download and resolve this issue on affected devices. Restarting your device and checking for updates (https://support.microsoft.com/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) might help the troubleshooter apply sooner. For more information, see keeping your device running smoothly with recommended troubleshooting (http://%20https/support.microsoft.com/topic/keep-your-device-running-smoothly-with-recommended-troubleshooting-ec76fe10-4ac8-ce9d-49c6-757770fe68f1). Affected platforms: - Client: Windows 11, version 21H2 - Server: None