Operational Defect Database

BugZero found this defect 587 days ago.

Microsoft Windows Server | WI450705

Microsoft OneDrive app might unexpectedly close

Last update date:

10/28/2022

Affected products:

Affected releases:

Fixed releases:

Description:

Impact: You might be unable to signout or unlink your OneDrive account and sites or folders from Microsoft Teams and SharePoint. Originating KB URL: https://support.microsoft.com/en-us/topic/5018410 Originating KB Release Date: 2022-10-11T10:00:00-07:00 Originating Build: 19041.2130 Resolved KB URL: https://support.microsoft.com/en-us/topic/5020953 Date Resolved: 2022-10-28T14:00:00-07:00 Vendor Message History: ======================= Published: 2022-10-28T21:03:05.58+00:00 ---------------------------------------- After installing KB5018410 (https://support.microsoft.com/help/5018410) or later updates, OneDrive might unexpectedly close, and you might receive an error when attempting to do the following: - Sign out or unlink your account in the Microsoft OneDrive sync app. - Unlink sites or folders from syncing to your device from Microsoft SharePoint or Microsoft Teams sites. - Uninstalling the OneDrive sync app might fail. Note: These issues might affect both OneDrive and OneDrive for Business. Resolution: This issue was resolved in the out-of-band update KB5020953 (https://support.microsoft.com/help/5020953). It is a cumulative update, so you do not need to apply any previous update before installing it. To get the standalone package for KB5020953 (https://support.microsoft.com/help/5020953), search for it in the Microsoft Update Catalog. You can manually import these updates into Windows Server Update Services (WSUS) and Microsoft Endpoint Configuration Manager. For WSUS instructions, see WSUS and the Catalog Site (https://docs.microsoft.com/windows-server/administration/windows-server-update-services/manage/wsus-and-the-catalog-site#the-microsoft-update-catalog-site). For Configuration Manger instructions, see Import updates from the Microsoft Update Catalog (https://docs.microsoft.com/mem/configmgr/sum/get-started/synchronize-software-updates#import-updates-from-the-microsoft-update-catalog). Note KB5020953 (https://support.microsoft.com/help/5020953) is not available from Windows Update and will not install automatically. Affected platforms: - Client: Windows 10, version 22H2; Windows 10, version 21H2; Windows 10, version 21H1; Windows 10, version 20H2 - Server: None Published: 2022-10-27T19:11:24.303+00:00 ---------------------------------------- After installing KB5018410 (https://support.microsoft.com/help/5018410) or later updates, OneDrive might unexpectedly close, and you might receive an error when attempting to do the following: - Sign out or unlink your account in the Microsoft OneDrive sync app. - Unlink sites or folders from syncing to your device from Microsoft SharePoint or Microsoft Teams sites. - Uninstalling the OneDrive sync app might fail. Note: These issues might affect both OneDrive and OneDrive for Business. Next steps: We are working on a resolution and estimate a solution will be available in the coming week. Affected platforms: - Client: Windows 10, version 22H2; Windows 10, version 21H2; Windows 10, version 21H1; Windows 10, version 20H2 - Server: None

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