Operational Defect Database

BugZero updated this defect 548 days ago.

Microsoft Windows Server | WI455521

Audio might be out of Sync when capturing video via Xbox Game Bar

Last update date:

11/19/2022

Affected products:

Affected releases:

Fixed releases:

Description:

Impact: The Xbox Game Bar app might have issues in which the audio is out of sync when capturing gameplay. Originating KB URL: N/A Originating Build: N/A Resolved KB URL: https://support.microsoft.com/en-us/topic/5018496 Date Resolved: 2022-10-25T14:00:00-07:00 Vendor Message History: ======================= Published: 2022-11-19T01:19:53.107+00:00 ---------------------------------------- The Xbox Game Bar app (https://support.xbox.com/help/games-apps/game-setup-and-play/get-to-know-game-bar-on-windows-10) might have issues in which the audio is out of sync when capturing gameplay to a video file. You are more likely to encounter this issue when using the "Record last 30 seconds" feature when “Record in the background while I’m playing game” is enabled in Xbox Game Bar. Developer Note: Apps which capture or process video files using the same underlying Windows libraries or APIs as Xbox Game Bar might also be affected by this issue. To safeguard your upgrade experience, we have applied a compatibility hold on devices which have previously used the capture feature in the Xbox Game Bar app from being offered or installing Windows 11, version 22H2. If your organization is using Update Compliance (https://docs.microsoft.com/windows/deployment/update/update-compliance-monitor), the safeguard ID is 41584256. Resolution: This issue was resolved in KB5018496 (https://support.microsoft.com/help/5018496) and the safeguard hold has been removed as of November 10, 2022. Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the update to Windows 11, version 22H2 is offered. Affected platforms: - Client: Windows 11, version 22H2 - Server: None Published: 2022-11-04T01:43:22.853+00:00 ---------------------------------------- The Xbox Game Bar app (https://support.xbox.com/help/games-apps/game-setup-and-play/get-to-know-game-bar-on-windows-10) might have issues in which the audio is out of sync when capturing gameplay to a video file. You are more likely to encounter this issue when using the "Record last 30 seconds" feature when “Record in the background while I’m playing game” is enabled in Xbox Game Bar. Developer Note: Apps which capture or process video files using the same underlying Windows libraries or APIs as Xbox Game Bar might also be affected by this issue. To safeguard your upgrade experience, we have applied a compatibility hold on devices which have previously used the capture feature in the Xbox Game Bar app from being offered or installing Windows 11, version 22H2. If your organization is using Update Compliance (https://docs.microsoft.com/windows/deployment/update/update-compliance-monitor), the safeguard ID is 41584256. Resolution: This issue was resolved in KB5018496 (https://support.microsoft.com/help/5018496). If you have already upgraded to Windows 11, version 22H2, installing KB5018496 (https://support.microsoft.com/help/5018496) will resolve this issue. Note: KB5018496 (https://support.microsoft.com/help/5018496) will not install automatically. To apply this update, you can check for updates and select the optional preview to download and install. The safeguard hold is estimated to be removed in mid-November 2022. Note: We recommend that you do not attempt to manually upgrade using the Update now button or the Media Creation Tool until this issue has been resolved and the safeguard removed. Affected platforms: - Client: Windows 11, version 22H2 - Server: None

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