Operational Defect Database

BugZero updated this defect 326 days ago.

Microsoft Windows Server | WI501631

Start menu, Windows Search and UWP apps might have issues opening

Last update date:

6/28/2023

Affected products:

Affected releases:

Fixed releases:

Description:

Impact: Affected devices have apps installed which integrate with Windows, Microsoft Office, or Microsoft Outlook. Originating KB URL: N/A Originating Build: N/A Resolved KB URL: https://support.microsoft.com/en-us/topic/5027293 Date Resolved: 2023-06-27T10:00:00-07:00 Vendor Message History: ======================= Published: 2023-06-28T20:57:03.257+00:00 ---------------------------------------- The Start menu, Windows search, and Universal Windows Platform (UWP) apps (https://learn.microsoft.com/windows/uwp/get-started/universal-application-platform-guide) might not work as expected or might have issues opening. Affected Windows devices might have damaged registry keys or data which might affect apps using Microsoft Office APIs to integrate with Windows, Microsoft Office, or Microsoft Outlook or Outlook Calendar. An example of an app affected by this issue is ClickShare. The underlying Issue is not caused by the installation of an update to Windows and might be exposed by an update to an affected app. Workaround: To mitigate this issue, you can uninstall apps which integrate with Windows, Microsoft Office, Microsoft Outlook or Outlook Calendar. Updates to affected apps or guidance from the developer of the app might also be available. If you are using ClickShare by Barco, please see Symptom: Start Menu and other shell components fail when Apps including Barco's ClickShare access Office APIs (https://learn.microsoft.com/troubleshoot/windows-client/shell-experience/troubleshoot-start-menu-errors#symptom-start-menu-and-other-shell-components-fail-when-apps-including-barcos-clickshare-access-office-apis) and Unresponsive Windows taskbar or user shell folder permissions issues with ClickShare App Calendar integration (https://www.barco.com/en/support/knowledge-base/6077-unresponsive-windows-taskbar-with-clickshare-app). Resolution: This issue was resolved in KB5027293 (https://support.microsoft.com/help/5027293). Affected platforms: - Client: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 20H2 - Server: None Published: 2023-05-18T23:54:03.41+00:00 ---------------------------------------- The Start menu, Windows search, and Universal Windows Platform (UWP) apps (https://learn.microsoft.com/windows/uwp/get-started/universal-application-platform-guide) might not work as expected or might have issues opening. Affected Windows devices might have damaged registry keys or data which might affect apps using Microsoft Office APIs to integrate with Windows, Microsoft Office, or Microsoft Outlook or Outlook Calendar. An example of an app affected by this issue is ClickShare. The underlying Issue is not caused by the installation of an update to Windows and might be exposed by an update to an affected app. Workaround: To mitigate this issue, you can uninstall apps which integrate with Windows, Microsoft Office, Microsoft Outlook or Outlook Calendar. Updates to affected apps or guidance from the developer of the app might also be available. If you are using ClickShare by Barco, please see Symptom: Start Menu and other shell components fail when Apps including Barco's ClickShare access Office APIs (https://learn.microsoft.com/troubleshoot/windows-client/shell-experience/troubleshoot-start-menu-errors#symptom-start-menu-and-other-shell-components-fail-when-apps-including-barcos-clickshare-access-office-apis) and Unresponsive Windows taskbar or user shell folder permissions issues with ClickShare App Calendar integration (https://www.barco.com/en/support/knowledge-base/6077-unresponsive-windows-taskbar-with-clickshare-app). Next steps: We are working on a resolution and will provide an update in an upcoming release. Affected platforms: - Client: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 20H2 - Server: None Published: 2023-01-24T17:58:24.19+00:00 ---------------------------------------- The Start menu, Windows search, and Universal Windows Platform (UWP) apps (https://learn.microsoft.com/windows/uwp/get-started/universal-application-platform-guide) might not work as expected or might have issues opening. Affected Windows devices might have damaged registry keys or data which might affect apps using Microsoft Office APIs to integrate with Windows, Microsoft Office, or Microsoft Outlook or Outlook Calendar. An example of an app affected by this issue is ClickShare. The underlying Issue is not caused by the installation of an update to Windows and might be exposed by an update to an affected app. Workaround: To mitigate this issue, you can uninstall apps which integrate with Windows, Microsoft Office, Microsoft Outlook or Outlook Calendar. Updates to affected apps or guidance from the developer of the app might also be available. If you are using ClickShare by Barco, please see Symptom: Start Menu and other shell components fail when Apps including Barco's ClickShare access Office APIs (https://learn.microsoft.com/troubleshoot/windows-client/shell-experience/troubleshoot-start-menu-errors#symptom-start-menu-and-other-shell-components-fail-when-apps-including-barcos-clickshare-access-office-apis) and Unresponsive Windows taskbar or user shell folder permissions issues with ClickShare App Calendar integration (https://www.barco.com/en/support/knowledge-base/6077-unresponsive-windows-taskbar-with-clickshare-app). Next steps: We are presently investigating and will provide an update in an upcoming release. Affected platforms: - Client: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 20H2 - Server: None

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