Microsoft Windows Server | WI513616

Impact: After installing KB5019980 or later updates, devices with older Intel graphics drivers might encounter issues. Originating KB URL: https://support.microsoft.com/en-us/topic/5019959 Originating KB Release Date: 2022-11-08T10:00:00-08:00 Originating Build: 19042.2251 Resolved KB URL: N/A Vendor Message History: ======================= Published: 2023-02-24T22:38:09.403+00:00 ---------------------------------------- After installing KB5019959 (https://support.microsoft.com/help/5019959) or later updates, you might receive an error with apphelp.dll on Windows devices using Intel graphics drivers with versions 26.20.100.7463 up to 30.0.101.1190. This issue might happen intermittently and affects a small number of enterprise apps which use DirectX or Direct3D to render part or all of their content. Windows devices using updated Intel graphics drivers with a version later than 30.0.101.1190 are not affected by this issue and already have the Intel resolution for this issue installed. Home users of Windows are unlikely to experience this issue, as the few affected apps are more commonly used in enterprise environments. Workaround: To mitigate this issue, you can install an Intel graphics driver with a later version than 30.0.101.1190. It is recommended to check your Windows device manufacturer's support for the latest version of the Intel graphics driver for your device. If they do not offer a driver later than 30.0.101.1190, you can check List of Drivers for Intel Graphics (https://www.intel.com/content/www/us/en/support/articles/000090440/graphics.html) for information on how to download and install the latest Intel graphics driver available from Intel directly. Next steps: We are working on a resolution and will provide an update in an upcoming release. Affected platforms: - Client: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 20H2; Windows 10 Enterprise LTSC 2019 - Server: Windows Server 2022 Published: 2023-02-09T22:03:27.357+00:00 ---------------------------------------- After installing KB5019959 (https://support.microsoft.com/help/5019959), you might receive an error with apphelp.dll on Windows devices using Intel graphics drivers with versions 26.20.100.7463 up to 30.0.101.1190. This issue might happen intermittently and affects apps which use DirectX or Direct3D to render part or all of their content. Workaround: To mitigate this issue, you can install an Intel graphics driver with a later version than 30.0.101.1190. It is recommended to check your Windows device manufacturer's support for the latest version of the Intel graphics driver for your device. If they do not offer a driver later than 30.0.101.1190, you can check List of Drivers for Intel Graphics (https://www.intel.com/content/www/us/en/support/articles/000090440/graphics.html) for information on how to download and install the latest Intel graphics driver available from Intel directly. Next steps: We are working on a resolution and will provide an update in an upcoming release. Affected platforms: - Client: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 20H2; Windows 10 Enterprise LTSC 2019 - Server: Windows Server 2022