Microsoft Windows Server | WI561782

Impact: Starting May 23, 2023, some Arm-based devices might be unable to use the integrated webcam due to a driver issue. Originating KB URL: N/A Originating Build: N/A Resolved KB URL: N/A Date Resolved: 2023-07-10T09:15:16.3985913-07:00 Vendor Message History: ======================= Published: 2023-07-10T16:22:39.767+00:00 ---------------------------------------- Windows devices using certain Arm-based processors might have issues using integrated cameras starting on May 23, 2023. When encountering this issue, you might receive an “0xA00F4271<MediaCaptureFailedEvent> (0x80004005)” error when attempting to use the Camera app. Affected devices use these processors: Qualcomm 8cx Gen 1, Qualcomm 8cx Gen 2, Microsoft SQ1, and Microsoft SQ2. Note: This issue does not affect USB cameras or webcams, even when attached to an affected Windows devices. Workaround: Microsoft is deploying a critical troubleshooter to mitigate this issue on most affected Windows devices. Troubleshooters are applied automatically and can't be run manually. For more information about troubleshooting, see keep your device running smoothly with recommended troubleshooting (https://support.microsoft.com/help/4487232). To check if the troubleshooter has been applied, look for the following in troubleshooter history: Hardware and devices troubleshooter Automatically change system settings to fix a problem on your device To mitigate this issue on managed devices where troubleshooters are disabled by your organization or if you want the mitigation before the troubleshooter has run automatically, use the following steps to disable the affected feature of the camera driver. Important: You should apply this workaround only on devices experiencing this issue. Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk: 1. Select the Start button and type cmd, then right click or long press on Command Prompt and select Run as administrator. 2. Copy and paste the following command and run the command by pressing Enter: reg add "HKLM\SYSTEM\CurrentControlSet\Control\Qualcomm\Camera" /v EnableQCOMFD /t REG_DWORD /d 0 /f 3. Restart any app which uses the camera or restart your Windows device. 4. The integrated camera should now function as expected. Note: This workaround might disable some features of the camera or lower the image quality but should allow the camera to function until the issue is resolved by the device manufacturer with an updated camera driver. An updated driver should restore full camera functionality and the workaround should not need to be undone. Resolution: This issue was resolved with the release of updated camera drivers. The updated drivers should offer and install automatically from Windows Update in the coming weeks. If you would like to check if updated drivers are available for your device, you can manually check for updates (https://support.microsoft.com/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a). If updated camera drivers are not already installed and not offered when manually checking Windows Update, they might not be available yet for affected devices from your Windows device manufacturer (OEM). Affected platforms: - Client: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2 - Server: None Published: 2023-05-27T01:35:17.46+00:00 ---------------------------------------- Windows devices using certain Arm-based processors might have issues using integrated cameras starting on May 23, 2023. When encountering this issue, you might receive an “0xA00F4271<MediaCaptureFailedEvent> (0x80004005)” error when attempting to use the Camera app. Affected devices use these processors: Qualcomm 8cx Gen 1, Qualcomm 8cx Gen 2, Microsoft SQ1, and Microsoft SQ2. Note: This issue does not affect USB cameras or webcams, even when attached to an affected Windows devices. Workaround: Microsoft is deploying a critical troubleshooter to mitigate this issue on most affected Windows devices. Troubleshooters are applied automatically and can't be run manually. For more information about troubleshooting, see keep your device running smoothly with recommended troubleshooting (https://support.microsoft.com/help/4487232). To check if the troubleshooter has been applied, look for the following in troubleshooter history: Hardware and devices troubleshooter Automatically change system settings to fix a problem on your device To mitigate this issue on managed devices where troubleshooters are disabled by your organization or if you want the mitigation before the troubleshooter has run automatically, use the following steps to disable the affected feature of the camera driver. Important: You should apply this workaround only on devices experiencing this issue. Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk: 1. Select the Start button and type cmd, then right click or long press on Command Prompt and select Run as administrator. 2. Copy and paste the following command and run the command by pressing Enter: reg add "HKLM\SYSTEM\CurrentControlSet\Control\Qualcomm\Camera" /v EnableQCOMFD /t REG_DWORD /d 0 /f 3. Restart any app which uses the camera or restart your Windows device. 4. The integrated camera should now function as expected. Note: This workaround might disable some features of the camera or lower the image quality but should allow the camera to function until the issue is resolved by the device manufacturer with an updated camera driver. An updated driver should restore full camera functionality and the workaround should not need to be undone. Next steps: Microsoft is working with device manufacturers (OEMs) and driver partners to resolve this issue with a driver update and will provide more information when it is available. Affected platforms: - Client: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2 - Server: None Published: 2023-05-27T01:07:49.147+00:00 ---------------------------------------- Windows devices using certain Arm-based processors might have issues using integrated cameras starting on May 23, 2023. When encountering this issue, you might receive an “0xA00F4271<MediaCaptureFailedEvent> (0x80004005)” error when attempting to use the Camera app. Note: This issue does not affect USB cameras or webcams, even when attached to an affected Windows devices. Workaround: Microsoft is deploying a critical troubleshooter to mitigate this issue on most affected Windows devices. Troubleshooters are applied automatically and can't be run manually. For more information about troubleshooting, see keep your device running smoothly with recommended troubleshooting (https://support.microsoft.com/help/4487232). To check if the troubleshooter has been applied, look for the following in troubleshooter history: Hardware and devices troubleshooter Automatically change system settings to fix a problem on your device To mitigate this issue on managed devices where troubleshooters are disabled by your organization or if you want the mitigation before the troubleshooter has run automatically, use the following steps to disable the affected feature of the camera driver. Important: You should apply this workaround only on devices experiencing this issue. Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk: 1. Select the Start button and type cmd, then right click or long press on Command Prompt and select Run as administrator. 2. Copy and paste the following command and run the command by pressing Enter: reg add "HKLM\SYSTEM\CurrentControlSet\Control\Qualcomm\Camera" /v EnableQCOMFD /t REG_DWORD /d 0 /f 3. Restart any app which uses the camera or restart your Windows device. 4. The integrated camera should now function as expected. Note: This workaround might disable some features of the camera or lower the image quality but should allow the camera to function until the issue is resolved by the device manufacturer with an updated camera driver. An updated driver should restore full camera functionality and the workaround should not need to be undone. Next steps: Microsoft is working with device manufacturers (OEMs) and driver partners to resolve this issue with a driver update and will provide more information when it is available. Affected platforms: - Client: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2 - Server: None