Microsoft Windows Server | WI670074

Impact: Investigation concluded that the error reported by users was not caused by the August 2023 preview updates. Originating KB URL: https://support.microsoft.com/en-us/topic/5029331 Originating KB Release Date: 2023-08-22T10:00:00-07:00 Originating Build: 19045.3393 Resolved KB URL: N/A Date Resolved: 2023-09-07T16:14:07.1881817-07:00 Vendor Message History: ======================= Published: 2023-09-07T00:21:58.08+00:00 ---------------------------------------- Microsoft has received reports of an issue in which users are receiving an “UNSUPPORTED_PROCESSOR” error message on a blue screen after installing updates released on August 22, 2023 (KB5029331 (https://support.microsoft.com/help/5029331)) and then restarting their device. KB5029331 (https://support.microsoft.com/help/5029331) might automatically uninstall to allow Windows to start up as expected. If this occurs, we recommend that you do not attempt to reinstall KB5029331 (https://support.microsoft.com/help/5029331). Resolution: After investigating these reports, we have found that the “UNSUPPORTED_PROCESSOR” error was not caused by issues in KB5029331 (https://support.microsoft.com/help/5029331) and is limited to a specific subset of processors. For more information on this issue, please see 13th Gen Intel® Core™ Processor Families with Performance Hybrid Architecture Blue Screen Hang Issue with Windows* Preview Updates (https://www.intel.com/content/www/us/en/support/articles/000096448/processors.html). This issue will not affect future monthly updates released for Windows. KB5029331 (https://support.microsoft.com/help/5029331) will not be offered to Windows devices that might be affected by this issue and it is recommended that you do not attempt to manually install it on affected devices. Affected platforms: - Client: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2 - Server: None Published: 2023-08-26T00:31:58.03+00:00 ---------------------------------------- Microsoft has received reports of an issue in which users are receiving an “UNSUPPORTED_PROCESSOR” error message on a blue screen after installing updates released on August 22, 2023 (KB5029331 (https://support.microsoft.com/help/5029331)) and then restarting their device. KB5029331 (https://support.microsoft.com/help/5029331) might automatically uninstall to allow Windows to start up as expected. If this occurs, we recommend that you do not attempt to reinstall KB5029331 (https://support.microsoft.com/help/5029331). Next steps: After investigating these reports, we have found that the “UNSUPPORTED_PROCESSOR” error was not caused by issues in KB5029331 (https://support.microsoft.com/help/5029331) and is limited to a specific subset of processors. We are collaborating with device manufacturers (OEMs) and will temporarily mitigate this issue by not offering KB5029331 (https://support.microsoft.com/help/5029331) to Windows devices that might be affected by this issue. If you still experience this issue, please contact your device’s processor manufacturer. Affected platforms: - Client: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2 - Server: None Published: 2023-08-24T02:51:37.483+00:00 ---------------------------------------- Microsoft has received reports of an issue in which users are receiving an “UNSUPPORTED_PROCESSOR” error message on a blue screen after installing updates released on August 22, 2023 (KB5029331 (https://support.microsoft.com/help/5029331)) and then restarting their device. KB5029331 (https://support.microsoft.com/help/5029331) might automatically uninstall to allow Windows to start up as expected. KB5029331 (https://support.microsoft.com/help/5029331) might not offer to some Windows devices which might be affected by this issue. If you are experiencing issues, please use Feedback Hub to file a report following the below steps: 1. Launch Feedback Hub by opening the Start menu and typing "Feedback hub", or pressing the Windows key + F 2. Fill in the "Summarize your feedback" and "Explain in more detail" boxes, then click Next. 3. Under the "Choose a category" section, click the "Problem" button, and select "Install and Update" category. Then select "Downloading, installing, and configuring Windows Update” subcategory. Click Next. 4. Under the "Find similar feedback" section, select the "Make new bug" radio button and click Next. 5. Under the "Add more details" section, supply any relevant detail (Note this is not critical to addressing your issue). 6. Expand the "Recreate my problem" box and press "Start recording". Reproduce the issue on your device. 7. Press "Stop recording" once finished. Click the "Submit" button. For additional information, see Send feedback to Microsoft with the Feedback Hub app (https://support.microsoft.com/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332). Next steps: We are presently investigating to determine if this is an issue caused by Microsoft. We will provide an update when more information is available. Affected platforms: - Client: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2 - Server: None