Operational Defect Database
BugZero found this defect 167 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
Microsoft Windows Server | WI695531
Printer names and icons might be changed and HP Smart app automatically installs
Last update date:
12/22/2023
Affected products:
Windows 11
Windows 10
Windows 10 Enterprise LTSC 2019
Windows 10 Enterprise LTSC 2016
Windows 10 Enterprise 2015 LTSB
Windows Server 2022
Windows Server
Windows Server 2019
Windows Server 2016
Windows Server 2012 R2
Windows Server 2012
Affected releases:
1607
1809
21H2
22H2
23H2
all
Fixed releases:
Description:
Updates History
Published: 2023-12-22T23:24:06.637+00:00 ---------------------------------------- Some issues related to printer configurations are being observed on Windows devices. Microsoft is investigating this issue and coordinating with partners on a solution. Symptoms can include the following: 1. Some Windows devices are installing the HP Smart app. 2. Printers may show LaserJet M101-M106 model information regardless of their manufacturer. Printer icons might also be changed. 3. Double clicking on a printer displays the on-screen error "No tasks are available for this page". Note: Our investigations indicate that this issue is not caused by an HP update. In most cases, it should be possible to use the printer as expected, including queueing printing jobs, as well as other features such as copy, scan, or fax. Printers on the device will continue to use the expected drivers for printer operations. However, this issue might affect associations with other manufacturer-supplied printer apps used to extend basic printer capabilities. If this is the case, some or all of those extended functions might not work. Resolution: You can resolve this issue by downloading and executing one of the files listed in the article KB5034510 Printer Metadata Remediation Tool – December 2023 (https://support.microsoft.com/help/5034510). In addition to this tool, a critical troubleshooter is being gradually rolled out to all affected Home and non-managed business devices. Critical troubleshooting happens automatically in the background and won’t get in the way of using your device. To learn more about critical and recommended troubleshooters, see Keep your device running smoothly with recommended troubleshooting (https://support.microsoft.com/topic/keep-your-device-running-smoothly-with-recommended-troubleshooting-ec76fe10-4ac8-ce9d-49c6-757770fe68f1). Affected platforms: - Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 11, version 21H2; Windows 10, version 22H2; Windows 10, version 21H2; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB - Server: Windows Server 2022; Windows Server, version 1809; Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012 Click here (https://admin.microsoft.com/Adminportal/Home?#/windowsreleasehealth/:/wrhpreferences) to manage email notifications for Windows known issues Published: 2023-12-22T22:54:08.887+00:00 ---------------------------------------- Some issues related to printer configurations are being observed on Windows devices. Microsoft is investigating this issue and coordinating with partners on a solution. Symptoms can include the following: 1. Some Windows devices are installing the HP Smart app. 2. Printers may show LaserJet M101-M106 model information regardless of their manufacturer. Printer icons might also be changed. 3. Double clicking on a printer displays the on-screen error "No tasks are available for this page". Note: Our investigations indicate that this issue is not caused by an HP update. In most cases, it should be possible to use the printer as expected, including queueing printing jobs, as well as other features such as copy, scan, or fax. Printers on the device will continue to use the expected drivers for printer operations. However, this issue might affect associations with other manufacturer-supplied printer apps used to extend basic printer capabilities. If this is the case, some or all of those extended functions might not work. Resolution: You can resolve this issue by downloading and executing one of the files listed in the article KB5034510 Printer Metadata Remediation Tool – December 2023 (https://support.microsoft.com/help/5034510). In addition to this tool, a critical troubleshooter is being gradually rolled out to all affected Home and non-managed business devices. Critical troubleshooting happens automatically and can’t be turned off. To learn more about critical and recommended troubleshooters, see Keep your device running smoothly with recommended troubleshooting (https://support.microsoft.com/topic/keep-your-device-running-smoothly-with-recommended-troubleshooting-ec76fe10-4ac8-ce9d-49c6-757770fe68f1). Affected platforms: - Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 11, version 21H2; Windows 10, version 22H2; Windows 10, version 21H2; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB - Server: Windows Server 2022; Windows Server, version 1809; Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012 Click here (https://admin.microsoft.com/Adminportal/Home?#/windowsreleasehealth/:/wrhpreferences) to manage email notifications for Windows known issues Published: 2023-12-16T18:13:05.743+00:00 ---------------------------------------- Some issues related to printer configurations are being observed on Windows devices. Microsoft is investigating this issue and coordinating with partners on a solution. Symptoms can include the following: 1. Some Windows devices are installing the HP Smart app. 2. Printers may show LaserJet M101-M106 model information regardless of their manufacturer. Printer icons might also be changed. 3. Double clicking on a printer displays the on-screen error "No tasks are available for this page". Note: Our investigations indicate that this issue is not caused by an HP update. In most cases, it should be possible to use the printer as expected, including queueing printing jobs, as well as other features such as copy, scan, or fax. Printers on the device will continue to use the expected drivers for printer operations. However, this issue might affect associations with other manufacturer-supplied printer apps used to extend basic printer capabilities. If this is the case, some or all of those extended functions might not work. Resolution: You can resolve this issue by downloading and executing one of the files listed in the article KB5034510 Printer Metadata Remediation Tool – December 2023 (https://support.microsoft.com/help/5034510). For devices covered by Recommended Troubleshooting (https://support.microsoft.com/topic/keep-your-device-running-smoothly-with-recommended-troubleshooting-ec76fe10-4ac8-ce9d-49c6-757770fe68f1), a user-initiated troubleshooter will be available in the coming weeks. Affected platforms: - Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 11, version 21H2; Windows 10, version 22H2; Windows 10, version 21H2; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB - Server: Windows Server 2022; Windows Server, version 1809; Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012 Click here (https://admin.microsoft.com/Adminportal/Home?#/windowsreleasehealth/:/wrhpreferences) to manage email notifications for Windows known issues Published: 2023-12-07T21:45:56.42+00:00 ---------------------------------------- Some issues related to printer configurations are being observed on Windows devices which have access to the Microsoft Store. Microsoft is investigating this issue and coordinating with partners on a solution. Symptoms can include the following: 1. Some Windows 10 and Windows 11 devices are installing the HP Smart app. 2. Printers are renamed as HP printers regardless of their manufacturer. Most are being named as the HP LaserJet M101-M106 model. Printer icons might also be changed. 3. Double clicking on a printer displays the on-screen error "No tasks are available for this page". Note: Our investigations indicate that this issue is not caused by an HP update. In most cases, it should be possible to use the printer as expected, including queueing printing jobs, as well as other features such as copy, scan, or fax. Printers on the device will continue to use the expected drivers for printer operations. However, this issue might affect associations with other manufacturer-supplied printer apps used to extend basic printer capabilities. If this is the case, some or all of those extended functions might not work. As the symptoms are related to the automatic installation of the HP Smart app, Windows devices which do not have access to the Microsoft Store are not expected to be affected by this issue. Next steps: We are investigating this issue and will provide an update when more information is available. Affected platforms: - Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 11, version 21H2; Windows 10, version 22H2; Windows 10, version 21H2; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB - Server: Windows Server 2022; Windows Server, version 1809; Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012 Click here (https://admin.microsoft.com/Adminportal/Home?#/windowsreleasehealth/:/wrhpreferences) to manage email notifications for Windows known issues Published: 2023-12-06T03:13:04.353+00:00 ---------------------------------------- Some issues related to printer configurations are being observed on Windows devices which have access to the Microsoft Store. Microsoft is investigating this issue and coordinating with partners on a solution. Symptoms can include the following: 1. Some Windows 10 and Windows 11 devices are installing the HP Smart app. 2. Printers are renamed as HP printers regardless of their manufacturer. Most are being named as the HP LaserJet M101-M106 model. Printer icons might also be changed. 3. Double clicking on a printer displays the on-screen error "No tasks are available for this page". Note: Our investigations indicate that this issue is not caused by an HP update. Also, printing processes are not expected to be affected by this issue. It should be possible to queue printing jobs as usual, as well as other features such as copying or scanning. Printers on the device will continue to use the expected drivers for printer operations. As the symptoms are related to the automatic installation of the HP Smart app, Windows devices which do not have access to the Microsoft Store are not expected to be affected by this issue. Next steps: We are investigating this issue and will provide an update when more information is available. Affected platforms: - Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 11, version 21H2; Windows 10, version 22H2; Windows 10, version 21H2; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB - Server: Windows Server 2022; Windows Server, version 1809; Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012 Click here (https://admin.microsoft.com/Adminportal/Home?#/windowsreleasehealth/:/wrhpreferences) to manage email notifications for Windows known issues Published: 2023-12-05T02:50:00.307+00:00 ---------------------------------------- Some issues related to printer configurations are being observed on Windows devices which have access to the Microsoft Store. Microsoft is investigating this issue and coordinating with partners on a solution. Symptoms can include the following: 1. Some Windows 10 and Windows11 devices are installing the HP Smart App. 2. Printers are renamed as HP printers regardless of their manufacturer. Most are being named as the HP LaserJet M101-M106 model. Printer icons might also be changed. 3. Double clicking on a printer displays the on-screen error "No tasks are available for this page". Note: Printing processes are not expected to be affected by this issue. It should be possible to queue printing jobs as usual, as well as other features such as copying or scanning. Printers on the device will continue to use the expected drivers for printer operations. As the symptoms are related to the automatic installation of the HP Smart app, Windows devices which do not have access to the Microsoft Store are not expected to be affected by this issue. Next steps: We are investigating this issue and will provide an update when more information is available. Affected platforms: - Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 11, version 21H2; Windows 10, version 22H2; Windows 10, version 21H2; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB - Server: Windows Server 2022; Windows Server, version 1809; Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012 Click here (https://admin.microsoft.com/Adminportal/Home?#/windowsreleasehealth/:/wrhpreferences) to manage email notifications for Windows known issues
Impact
In most cases, it is possible to use the printer for printing jobs and other features such as copy, scan, or fax.
Originating KB URL
N/A
Originating Build
N/A
Resolved KB URL
N/A
Date Resolved
2023-12-22T15:22:11.3715609-08:00
