Operational Defect Database
BugZero found this defect 171 days ago.
Data sources
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Microsoft Windows Server | WI709615
Sysprep might fail after installing updates released November 30, 2023 and later
Last update date:
4/4/2024
Affected products:
Windows 10
Affected releases:
22H2
Fixed releases:
Description:
Updates History
Published: 2024-04-04T21:26:33.913+00:00 ---------------------------------------- After installing updates released November 30, 2023 KB5032278 (https://support.microsoft.com/help/5032278) or later, some Windows devices might be unable to complete preparation using System Preparation Tool (Sysprep.exe) due to issues with the status of a Microsoft Edge package. Affected Windows devices will receive a 0x80073cf2 in the setupact.log. To verify if your device is affected by this issue, see KB5034912: Sysprep error 0x80073cf2 after installing the November 30, 2023 updates or later for Windows 10, version 22H2 (https://support.microsoft.com/help/5034912). Resolution: This issue was resolved in updates released March 26, 2024 (KB5035941 (https://support.microsoft.com/help/5035941)) and later. We recommend you install the latest security update for your device. It contains important improvements and issue resolutions, including this one. Affected platforms: - Client: Windows 10, version 22H2 - Server: None Published: 2024-01-23T22:04:30.46+00:00 ---------------------------------------- After installing updates released November 30, 2023 KB5032278 (https://support.microsoft.com/help/5032278) or later, some Windows devices might be unable to complete preparation using System Preparation Tool (Sysprep.exe) due to issues with the status of a Microsoft Edge package. Affected Windows devices will receive a 0x80073cf2 in the setupact.log. Workaround: To verify if your device is affected by this issue and how to apply the mitigation, see KB5034912: Sysprep error 0x80073cf2 after installing the November 30, 2023 updates or later for Windows 10, version 22H2 (https://support.microsoft.com/help/5034912). Next steps: We are working on a resolution and will provide an update in an upcoming release. Affected platforms: - Client: Windows 10, version 22H2 - Server: None
Impact
Some Windows devices might be unable to use sysprep after installing updates released November 30, 2023 and later.
Originating KB URL
https://support.microsoft.com/en-us/topic/5032278
Originating KB Release Date
2023-11-30T14:00:00-08:00
Originating Build
19045.3758
Resolved KB URL
https://support.microsoft.com/en-us/topic/5035941
Date Resolved
2024-03-26T14:00:00-07:00
