Operational Defect Database
BugZero found this defect 4689 days ago.
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Veeam | kb1059
Veeam Service Fails to Start with Error 1920
Last update date:
11/27/2023
Affected products:
Veeam Backup & Replication
Affected releases:
ALL
Fixed releases:
No fixed releases provided.
Description:
Challenge
A service relating to Veeam Backup & Replication fails to start and displays the message:
Solution
Common Causes The service is set to run as an account other than Local System, and the account credentials are wrong, or the account does not have logon as a service permissions. The port that the service is attempting to lock is already in use. Related: KB2065 The service relies upon a SQL Configuration database, which is inaccessible, or the service is not configured to connect to the correct database location. Use the DBConfig Utility to identify which SQL Instance the software is attempting to connect to and verify that the SQL Database is accessible. Antivirus may be preventing the service from starting. See KB1999 There is a restart pending for Windows updates preventing the service from being installed. There is corruption within the Windows OS.
More Information
How to Review the Service Log Files Each of the Veeam services has its own respective service log file. Often when the service is failing to start for any reason other than permissions, the service will write information that can help with the resolution to its log file. The service log files are written to C:\ProgramData\Veeam\Backup and have a filename pattern of Svc.<service>.log. You may find it convenient to navigate to that folder, then sort by date modified, then attempt to start the service manually. This will cause the appropriate service log to be easier to identify. Another tip is that after opening the log file, press Ctrl+END to go to the bottom, then begin reading the log from bottom to top, and look for lines containing > Error. Log reading is a skill, one that Veeam Support is trained and ready to assist you with. Veeam Backup Service Svc.VeeamBackup.log Veeam Data Mover Service Svc.VeeamTransport.log Veeam vPower NFS Service Svc.VeeamNFS.log Veeam Backup Enterprise Manager Svc.VeeamBES.log
