Operational Defect Database

BugZero found this defect 4620 days ago.

Veeam | kb1174

RPC function call failed. The RPC server is unavailable. w/ Application-Aware Processing

Last update date:

3/5/2024

Affected products:

Veeam Backup & Replication

Affected releases:

ALL

Fixed releases:

No fixed releases provided.

Description:

Challenge

A Backup or Replication job utilizing Application-Aware Processing fails with the error: RPC error:The RPC server is unavailable. Code: 1722

Cause

Possible causes include, organized from most common to rarest: The ports that Veeam Backup & Replication is attempting to use are blocked by a firewall. Antivirus or Antimalware software may attempt to interact with the VeeamVSSSupport service executable. The VeeamVSSSupport service is stuck on the Guest OS Dynamic port allocation needs to be configured.

Solution

Firewall / Ports A complete list of used ports can be found here: https://helpcenter.veeam.com/docs/backup/vsphere/used_ports.html#ms_servers When Veeam Backup & Replication connects to a VM, it creates firewall exclusions for the ports and processes it uses. Veeam Backup & Replication, however, cannot add firewall exclusions to hardware or third-party software firewalls. The Dynamic RPC ports assigned to the temporary guest agents are the most common ports that cause this issue when using Application-Aware Processing. Dynamic RPC port range: 49152 - 65535 Note: The NIC’s Network Location being set to Public mode will also cause this, as Public mode sets the firewall to its strictest settings.

Additional Resources / Links

Share:

BugZero® Risk Score

What's this?

Coming soon

Status

Solved

cost-cta-background

Do you know how much operational outages are costing you?

Understand the cost to your business and how BugZero can help you reduce those costs.

Have you ever...

had your data corrupted from a

VMware

bug?

Search:

...