Operational Defect Database
BugZero found this defect 4652 days ago.
Data sources
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Veeam | kb1191
Veeam Product Licensing
Last update date:
8/17/2023
Affected products:
No affected products provided.
Affected releases:
Fixed releases:
No fixed releases provided.
Description:
Objective
This article provides information regarding Veeam product licensing acquisition, access, and usage.
General Information about Licensing
Information about Veeam product licensing can be found here: https://www.veeam.com/licensing-pricing.html Veeam Licensing Frequently Asked Questions - https://www.veeam.com/faq.html Veeam Licensing Policy - https://www.veeam.com/licensing-policy.html Veeam End User License Agreement (EULA) - https://www.veeam.com/eula.html
View Purchased Licenses
The licenses may be viewed in the customer portal by navigating to: https://my.veeam.com/#/licenses/production.
Download License File
The license files may be downloaded by logging in to my.veeam.com. Once logged in, select License Management > Production Licenses. Select the product license you want to download. On top-right, select ‘Get license key.' Next, choose the version of the license file needed. Finally, select ‘Download.’ Note: Only the License Administrator may download the license file. If a non-License Administrator performs the actions above, there will be no "Download" option on the final step. Instead, an option to ‘Send to License Administrator’ will be available to send the license to the license administrator’s email address.
Request Trial License
To download Veeam products for trial license, go to https://www.veeam.com/downloads.html. The trial license key is sent to you in email after registering. The trial license is valid for 30 days.
Purchase a License / Contact Sales
For inquires regarding purchasing reach out to the Veeam Sales team: https://www.veeam.com/salesinc.html
License Support
If you have difficulties retrieving your license file, go to My Account, and open a "Licensing" case to receive assistance from Veeam licensing.
More Information
Note: The following applies only to license files for versions prior to Veeam Backup & Replication 10.x. Starting with v10 all licenses contain no "Version=" string. To check what version your license key is for, open the *.lic file in Notepad/Word and locate the section listed as "Version"For example if your "Version" is listed as 9.x you are able to install any patch for Veeam Backup and Replication 9.0 or Veeam Backup and Replication 9.5 Starting with Veeam Backup & Replication v10 the license files are no longer version locked and are forward compatible. Per the vee.am/supportpolicy: Please note that access to hotfixes, patches and updates requires active maintenance contract.
