Operational Defect Database
BugZero found this defect 4541 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
Veeam | kb1447
How to log in to the Linux Helper Appliance
Last update date:
2/8/2022
Affected products:
Veeam Backup & Replication
Affected releases:
8.0
Fixed releases:
No fixed releases provided.
Description:
Purpose
For troubleshooting or advanced configuration, you may need to log in to a Linux appliance deployed by Veeam Backup & Replication. Linux appliances are used by Veeam Backup & Replication for several purposes: In Surebackup, the Virtual Lab proxy appliance routes network traffic between isolated and production networks. In Multi-OS File Level Restore, the proxy appliance mounts virtual machine disks. In Cloud Connect Replication, the network extension appliances route traffic between tenant networks and service provider networks.
Solution
The only active account on any Veeam Backup & Replication deployed appliance is root. The password will either be the default (see below) or one as configured in the credentials manager at the time of appliance VM deployment. Setting Appliance Password To set the password for the particular type of appliance, edit it in the credentials manager. To set the password for the Helper Appliance used by Surebackup (Virtual Lab) and Multi-OS FLR, edit the entry with the description “Helper appliance credentials”. To set the password for network extension appliances, edit the record with the appropriate description: “Tenant-side network extension appliance credentials” or “Provider-side network extension appliance credentials”. Only Cloud Connect Service Providers can set the password for provider-side appliances. For Surebackup and Cloud Connect, the appliance must be redeployed for the new password to used by the appliance. The multi-OS FLR appliance does not persist between restore sessions, so to use the new password you only need to close the file browser and restore again. The password will be applied to all newly-deployed appliances. It is not possible to specify different passwords for different instances of the same appliance type. Default Password The default password is only active, if a password has not been set in the credentials manager for the appliance. To determine the default password for a particular appliance: Start with the appliance name as it can be seen in the infrastructure view in the hypervisor. The password is derived from the original VM name when it was deployed by Veeam Backup & Replication if the appliance was renamed, the password will still be based off the original VM name. Replace any dot ( . ), underscore ( _ ), space, or parenthesis with a dash ( - ). Skip any trailing symbols. Add “_r” to the end. For example, if the appliance’s vm name is: network.extension_appliance(cloud connect) the default password would be: network-extension-appliance-cloud-connect_r
