Operational Defect Database
BugZero found this defect 4375 days ago.
Data sources
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Veeam | kb1618
No performance data for vSphere environment
Last update date:
1/18/2023
Affected products:
Veeam ONE
Affected releases:
8.0
Fixed releases:
No fixed releases provided.
Description:
Challenge
Veeam ONE Monitor Client shows the "No data available" message on performance charts for different metrics:
Cause
Here are the most common reasons for missing data on the performance charts: There is no Write access to the "PerfСache" folder for the Veeam ONE service account. There is a connection problem between Veeam ONE server and vSphere environment due to not enough permissions for the account used for collecting data from the vCenter Server or ESX(i) host. There is a problem with the vCenter Server or ESX(i) host itself or its database and the required records were not provided to Veeam ONE.
Solution
To resolve the issue, make sure: You do not have a "Disk cache error" configuration issue and/or active alarm in the Veeam ONE Monitor Client, otherwise, check permissions on access to the "PerfСache" folder for the Veeam ONE service account. The permissions are granted for the user account that is used to connect to a corresponding virtual infrastructure object. The user account that is used to connect to a corresponding virtual infrastructure object has a recent password set in Connection Settings in Veeam ONE.
More Information
If you have any questions, contact Veeam Support.
