Operational Defect Database

BugZero found this defect 3953 days ago.

Veeam | kb1775

Removing Stuck VMDK From the Veeam Proxy

Last update date:

9/13/2023

Affected products:

Veeam Backup & Replication

Affected releases:

ALL

Fixed releases:

No fixed releases provided.

Description:

Challenge

A VM that Veeam processed is found to require consolidation, yet consolidation attempts fail. or A VM that Veeam processed is found to have an orphaned snapshot.

Cause

This may occur when Virtual Appliance Mode (HOTADD) is used to back up a VM and is caused by: VMware does not process the command to release the virtual machine's disk from the proxy. The Veeam server crashes while processing a virtual machine. Jobs running within Veeam were forced to stop, and those jobs were using Virtual Appliance Mode (HOTADD). A backup or replication job creates a snapshot on the backup proxy while another job is using the proxy.Note: It is advised to build dedicated VMware Backup Proxies and not back them up or replicate them.

Solution

Before You Begin Ensure that all jobs have stopped. This will ensure that the only disks that will be found attached to proxies will be the proxy's own disks and the ones that need to be removed.   Identify Problem VMs Using a vSphere Client, find any virtual machines displaying a warning that consolidation is needed.  Perform consolidation and note which virtual machines continue to have a warning regarding consolidation.  Find Stuck HOTADDed Disks Review the settings of each Veeam Proxy, looking for any disks that match the following: The name of VMDK does not match the proxy and matches a VM identified in the previous section. The disk has a Disk Mode of [Independent - NonPersistent] Note: If the proxy is used as a Target Proxy for replication, the replica disks will be attached as Dependant.  Release Stuck HOTADDed Disks Once you have found a disk HOTADDed to a proxy that needs to be released, perform the following steps to release it. Click the ⦻ symbol to select the disk for removal.Note: Do not check the box to delete files from datastore! Click [OK] to Confirm the removal. After the disk is released from the proxy, attempt Consolidation again.

More Information

If you find that a specific proxy continues have issues with disks becoming stuck HOTADDed to it, please review: https://www.veeam.com/kb1882For more information regarding orphaned snapshots, please read https://kb.vmware.com/s/article/1005049.

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