Operational Defect Database
BugZero found this defect 3969 days ago.
Data sources
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Veeam | kb1789
How to Locate and Collect VSS/VIX Log Files From Guest OS
Last update date:
2/13/2024
Affected products:
Veeam Backup & Replication
Affected releases:
11
Fixed releases:
No fixed releases provided.
Description:
Purpose
This article documents how to locate and gather the VSS, VIX, and indexing log files for troubleshooting investigation.
Cause
While investigating an issue related to Application-Aware Processing or VM Guest OS File Indexing, additional logs must be gathered from the Guest OS of the VM that is failing either task.These logs are NOT automatically captured by the built-in Support Wizard.
Solution
If Application-Aware Image Processing was disabled during internal troubleshooting, please enable Application-Aware Image Processing and rerun the job to update the log files within the Guest OS.
More Information
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