Operational Defect Database
BugZero found this defect 3682 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
Veeam | kb1873
How-To Export Windows Event Logs
Last update date:
6/1/2023
Affected products:
Veeam Backup & Replication
Affected releases:
ALL
Fixed releases:
No fixed releases provided.
Description:
Purpose
When submitting a support case for technical assistance, it is sometimes necessary to upload relevant Windows event logs in addition to the Veeam logs. Event logs exported using default settings can be missing important information. This article describes three different methods of exporting Windows event logs and which records tend to be most beneficial for certain types of support cases.
Solution
Below are the two methods a Veeam Support Engineer may request you gather event logs for them.If they have specified a specific method, please use the requested method. Export EVTX with Display Information (MetaData) Export as CSV Click here to see what logs should be collected for common issues.
Issues Specific Event Logs
Veeam Support will request logs as needed, but you can help expedite the case investigation by checking to see if the issue aligns with one of the categories below and uploading appropriate event logs during case creation.
