Operational Defect Database
BugZero found this defect 3660 days ago.
Data sources
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Veeam | kb1887
Tape Jobs fail with I/O errors or (SCSI) Bus resets
Last update date:
4/17/2022
Affected products:
Veeam Backup & Replication
Affected releases:
ALL
Fixed releases:
No fixed releases provided.
Description:
Challenge
Failures occur during the File to tape or Backup to tape jobs. The jobname.log shows error messages similar to: error: The request could not be performed because of an I/O device error error: Tape fatal error.\nThe I/O bus was reset
Cause
Depending on the type of connection, controller or library used, periodic status requests may be handled too slowly and fill up the queue. As a result, Windows may try to recover by resetting the bus.
Solution
You may need to increase StorPort timeouts by creating a "StorPort" key with entries for all tape devices.You can get DEVICEID & INSTANCE with the following PowerShell command:
