Operational Defect Database

BugZero found this defect 3565 days ago.

Veeam | kb1923

Windows Server IoT/Windows Storage Server — Support Statement

Last update date:

5/9/2023

Affected products:

Veeam Backup & Replication

Affected releases:

ALL

Fixed releases:

No fixed releases provided.

Description:

Support Statement

At Veeam, we understand that some customers may have hardware that comes pre-installed with Windows Server IoT or Windows Storage Server, and they may want to use these to fill the role of Veeam-product component servers. While Windows Server IoT and Windows Storage Server are binary equivalents to standard Windows Server, it is important to note that Veeam does not test its software with these operating systems. Therefore, the use of Windows Server IoT or Windows Storage Server falls under our Experimental Support guidelines. If a Veeam-related issue arises while using Windows Server IoT or Windows Storage Server, our support team will provide their best effort to assist. However, you may be asked to reproduce the issue using standard Windows Server OS, to isolate the issue as being OS-related. In the event that the issue is determined to be caused specifically by the usage of Windows Server IoT or Windows Storage Server, Veeam Support may be limited in their ability to assist. While we understand that customers may have unique hardware requirements, we encourage using validated configurations to ensure the best possible experience with Veeam's products. This approach can help minimize any issues and provide a stable environment for protecting your critical data. Finally, it is important to note that deployments of Windows Server IoT/Windows Storage Server may have special dedicated use rights provided by the OEM. It is crucial that you verify with that OEM that it is acceptable to install third-party software, such as Veeam components, before proceeding.

Veeam Backup & Replication Components

The list of components below is based on reported successful use by existing customers. As noted in the Support Statement, Veeam does not test with Windows Server IoT/Windows Storage Server. Therefore we cannot guarantee that these components will function successfully in every environment.

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