Operational Defect Database
BugZero found this defect 3302 days ago.
Data sources
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Veeam | kb2032
Possible Issues With Cloud Storages After Restore
Last update date:
2/21/2023
Affected products:
Veeam Agent for Microsoft Windows
Affected releases:
2.2
Fixed releases:
No fixed releases provided.
Description:
Challenge
After restoring a machine that was using cloud synchronization software (OneDrive, DropBox, Google Drive, etc.), issues are possible when that software attempts synchronization with its service. Those cloud sync solutions may see the restored files as updated changes that need to be synchronized, or if the on-disk folder was excluded, they might see the files missing as an indicator that they were deleted.
Cause
Due to One Drive logic, issues with One Drive are possible in any configuration.Issues with Google Drive and Dropbox are possible if Google Drive and Dropbox folders were excluded during the backup.
Solution
Note: Veeam Support strongly advises customers to not exclude Google Drive and Dropbox folders during backup. The following manual workaround should ensure the consistency of your data: Before you start a restore, download the data from your cloud drive to a local storage not involved in the restore process. On the PC that is being restored, disable the Internet connection at the hardware level (e.g., unplug the network cable, disable the Wi-Fi using the hardware switch, turn off the Wi-Fi router, unplug the modem, unplug SIM from the built-in modem, etc.). Perform restore as intended. Using the offline copy created in Step 1, manually update the files in One Drive, Google Drive, and Dropbox folders. With the on-disk folder content now matching what is in the cloud, reenable the Internet connection.
More Information
Interaction with other cloud syncronization software has not been tested, so it is strongly recommended to use the workaround mentioned above to ensure the data consistency.
