Operational Defect Database
BugZero found this defect 2888 days ago.
Data sources
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Veeam | kb2137
Install or Upgrade of Veeam Backup & Replication fails with “Error occurred during certificate processing.”
Last update date:
1/3/2024
Affected products:
Veeam Backup & Replication
Affected releases:
ALL
Fixed releases:
No fixed releases provided.
Description:
Challenge
When attempting to install or upgrade Veeam Backup & Replication, the "Installing Veeam Backup & Replication Server" step fails with:
Cause
This error occurs when the RSA private key generation fails during Veeam Backup & Replication installation.
Solution
This error only occurs when the Windows OS has been modified from its default settings. Therefore, it is prudent to review why these OS changes were made in the first place before adjusting them. This document does not provide security advice; it only serves to instruct how to identify which settings need to be changed to allow the Veeam Backup & Replication installation to operate.
More Information
The VmWinError code # found in the log file is based on the Windows System Error Codes.
