Operational Defect Database

BugZero found this defect 2785 days ago.

Veeam | kb2162

Windows FLR fails with "Failed to create or open file [C:\Windows\system32\config\systemprofile\"

Last update date:

6/16/2023

Affected products:

Veeam Backup & Replication

Affected releases:

11

Fixed releases:

No fixed releases provided.

Description:

Challenge

When attempting to perform a Guest OS File Level Restore from a Windows Filesystem the mount Backup Browser displays the error: The system cannot find the path specified. Failed to create or open file [C:\Windows\system32\config\systemprofile\...\veeamflr-.flat]. Agent failed to process method {Mount.GenericMount}.

Cause

The environment variables for %tmp% and %temp% are missing or not set for the local system (SYSTEM).

Solution

On the machine where the Veeam Backup & Replication Console was launched and the Mount Server assigned to the Repository where the backup files are stored, ensure that the following regitrisy values exist. Key Location: HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Environment  Value Name: TMP Value Type: Expandable String Value Value Data: %SystemRoot%\TEMP Key Location: HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Environment  Value Name: TEMP Value Type: Expandable String Value  Value Data: %SystemRoot%\TEMPReboot after creating. PowerShell cmdlet to create registry values: Note: These powershell cmdlets do not check if the registry values exist or are set to a different value.

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Status

Solved

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