Operational Defect Database

BugZero found this defect 2461 days ago.

Veeam | kb2323

Troubleshooting Certificate and Connection Errors in Cloud Connect

Last update date:

9/28/2023

Affected products:

Veeam Cloud Connect

Affected releases:

11

Fixed releases:

No fixed releases provided.

Description:

Challenge

When adding a Service Provider on the tenant's Veeam Backup & Replication, either of the the following errors occur: Certificate validation failed. Unable to connect to the service provider. Certificate validation failed. Authentication failed because the remote party has closed the transport stream.

Solution

Veeam Support engineers are only able to assist with the isolation of certificate problems. Veeam Support is unable to assist in generating, altering, importing, exporting, or installing SSL certificates. Please refer to your SSL certificate provider for more information on certificate processes.

More Information

For more information on Certificate Signing Request (CSR), please read: Veeam Blog: Generate and install SSL Certificates on Microsoft Windows For more information about Veeam Cloud Connect component communication and the ports used, please refer to the Veeam Cloud Connect User Guide.

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Status

Solved

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