Operational Defect Database
BugZero found this defect 2422 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
Veeam | kb2347
Veeam VMware Collector: VMware connection is unavailable
Last update date:
8/28/2020
Affected products:
Veeam Management Pack for Microsoft System Center
Affected releases:
ALL
Fixed releases:
No fixed releases provided.
Description:
Challenge
Troubleshooting Steps for when you get “Veeam VMware Collector: VMware connection is unavailable”
Cause
A few issues can cause that are mostly resource related.
Solution
First we will want to verify the connection the Collectors have to the vCenter. - First go onto the Collector server and verify the service ‘Veeam VMware Collector’ is running - After that verify the credentials are correct. You can do that by following this link in the user’s guide https://helpcenter.veeam.com/mp/80/vmware_guide/index.html?basic_configuration_launch_web_ui.html - After this has been verified it may be a good time to analyze if you need to add more collectors. If this error started happening after you added a host or some VM’s then it may be required. Using the install media for Management pack you can run a collector only installation on a server to see If this resolves the issue or you can deploy the collector through SCOM as well. This link below will help you with the collector only installation. - https://helpcenter.veeam.com/mp/80/vmware_guide/index.html?collector_only_installation.html Usually these steps will resolve the issue. The most common solution is having to add additional collectors. If these steps did not work, then please create a ticket with support.
More Information
https://helpcenter.veeam.com/mp/80/vmware_guide/index.html?collector_only_installation.html https://helpcenter.veeam.com/mp/80/vmware_guide/index.html?basic_configuration_launch_web_ui.html
