Operational Defect Database
BugZero found this defect 2385 days ago.
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Veeam | kb2374
How to collect logs for cases involving Oracle
Last update date:
3/25/2024
Affected products:
Veeam Backup & Replication
Affected releases:
12.1
Fixed releases:
No fixed releases provided.
Description:
Challenge
An issue with backing up of the Oracle database server and/or removal of Oracle archived logs is suspected. Veeam Technical Support would like to gather information from your servers and databases to investigate this issue. Additional logs must be gathered manually from the guest OS on the VM in question because they are not captured by the Support Wizard automatically.
Solution
NOTE: If Application-Aware Image Processing is disabled, enable it and rerun the job to update the log files within the guest OS. The following actions need to be performed within the guest OS of the VM in question. NOTE: All Veeam Backup and Replication tasks against the guest in question must be stopped during this collection process. Otherwise, the information's accuracy will be affected. Expand the section below that matches the OS of the server where Oracle is running.
