Operational Defect Database

BugZero found this defect 2351 days ago.

Veeam | kb2374

How to collect logs for cases involving Oracle

Last update date:

3/25/2024

Affected products:

Veeam Backup & Replication

Affected releases:

12.1

Fixed releases:

No fixed releases provided.

Description:

Challenge

An issue with backing up of the Oracle database server and/or removal of Oracle archived logs is suspected. Veeam Technical Support would like to gather information from your servers and databases to investigate this issue. Additional logs must be gathered manually from the guest OS on the VM in question because they are not captured by the Support Wizard automatically.

Solution

NOTE: If Application-Aware Image Processing is disabled, enable it and rerun the job to update the log files within the guest OS.   The following actions need to be performed within the guest OS of the VM in question. NOTE: All Veeam Backup and Replication tasks against the guest in question must be stopped during this collection process. Otherwise, the information's accuracy will be affected. Expand the section below that matches the OS of the server where Oracle is running.

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Status

Solved

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