Operational Defect Database

BugZero found this defect 2213 days ago.

Veeam | kb2465

Not All Privileges are Assigned to Caller error during upgrade/install

Last update date:

2/22/2024

Affected products:

Veeam Backup & Replication

Veeam ONE

Veeam Service Provider Console

Veeam Recovery Orchestrator

Veeam Cloud Connect

Affected releases:

ALL

Fixed releases:

No fixed releases provided.

Description:

Challenge

When upgrading, the installer encounters the following error message which prevents it from proceeding: “Not all privileges or groups referenced are assigned to the caller”

Cause

This error is typically caused by permission or assignment issues within the Global Policy settings. Specifically, it may occur when the Debug Programs policy is not applied to the account being used to execute the installer.

Solution

Open Run and type in 'secpol.msc' to bring up the Local Security Policies. Navigate to Security Settings > Local Policies > User Rights Assignment and locate the policy for “Debug programs”​ Right-click the "Debug programs" policy and select "Properties." Ensure that the account used to run the installer is listed in the "Local Security Setting" tab, or included in one of the groups listed. Any changes made to the Security Settings will only take effect after the affected user account signs off and logs back in.

More Information

If the account being used to run the installer does not have the 'Debug programs' security setting, it can cause the fresh install of Veeam ONE or Veeam Service Provider Console to fail during the 'Installing Microsoft SQL Server Express' stage. In this case, the installer may not display the error message mentioned above. Instead, it fails with the message 'Setup Failed'. If you encounter this issue, running the SQL Express installer on its own may display the following prerequisite error: Rule "Setup account privileges" failed. The account that is running SQL Server Setup does not have one or all of the following rights: the right to back up files and directories, the right to manage auditing and the security log and the right to debug programs. To continue, use an account with both of these rights. For more information, see http://msdn.microsoft.com/en-us/library/ms813696.aspx, http://msdn.microsoft.com/en-us/library/ms813959.aspx and http://msdn.microsoft.com/en-us/library/ms813847.aspx.

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