Operational Defect Database

BugZero found this defect 2135 days ago.

Veeam | kb2665

Unable to Connect Veeam Service Provider Console to Veeam Cloud Connect Server Using a Local Account

Last update date:

9/1/2023

Affected products:

Veeam Service Provider Console

Affected releases:

7.0

Fixed releases:

No fixed releases provided.

Description:

Challenge

Attempting to connect a Veeam Cloud Connect server through the VSPC web UI using a local account fails with the following error message:

Cause

The remote connection was blocked by UAC remote restrictions on the Windows OS of the Veeam Cloud Connect server.

Solution

When Veeam Service Provider Console Web UI is provided credentials to connect to a Cloud Connect Server to deploy the Management Agent, the user account provided must comply with the UAC remote restrictions. The account must be either: A domain account that is a member of the Local Administrators group. or The built-in local Administrator account. Note: The built-in Administrator account may fail if the "User Account Control: Admin Approval Mode for the Built-in Administrator account" policy is enabled on the remote machine.

More Information

If none of the provided solutions are viable, it is possible to disable UAC remote restrictions. This will allow local accounts other than Administrator to be used for remote access. This option should be considered a last resort as it involves disabling a Microsoft Windows OS security feature.

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Status

Solved

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