Operational Defect Database
BugZero found this defect 2104 days ago.
Data sources
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Veeam | kb2705
How to Find Your Veeam Support ID Number
Last update date:
11/14/2023
Affected products:
Veeam Backup & Replication
Veeam Backup for Microsoft 365
Veeam ONE
Veeam Service Provider Console
Affected releases:
ALL
Fixed releases:
No fixed releases provided.
Description:
Challenge
When opening a case via the Customer Support Portal, you are prompted to enter a Support ID.
Solution
Case Creation Requirements To create a Veeam Technical Support case for a given Support ID, you must be designated as either License Administrator or Case Administrator. For more information, please review: https://www.veeam.com/kb2211 When attempting to create a case as either License Administrator or Case Administrator, the Support ID associated will be available in the drop-down selection box.
