Operational Defect Database
BugZero found this defect 2089 days ago.
Data sources
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Veeam | kb2742
Backups Fail After Upgrade to AOS 5.8.0.1 or Later
Last update date:
3/5/2024
Affected products:
Veeam Backup for Nutanix AHV
Affected releases:
2.0
Fixed releases:
No fixed releases provided.
Description:
Challenge
Veeam Backup for Nutanix AHV backup job fails with: Backup VM [ID: 4a89ffc5-68b3-4be0-b117-0591dcec184e' Name: 'MYVM’] failed. Error: Backup was unsuccessful. Preparing VM for backup failed, 1." The Prism Element dashboard shows the following failed tasks:
Cause
This is a known Nutanix issue and is tracked by Nutanix as an internal bug ENG-163615, which was discovered after the release of Nutanix AOS 5.6.1.
Solution
To resolve this, upgrade to at least AOS 5.9.1, where ENG-163615 was resolved. If upgrading is not feasible, an alternate solution is to disable the host affinity rules for the affected VMs. Note: This issue does not affect the LTS (Long Term Support) release branch.
