Operational Defect Database
BugZero found this defect 2070 days ago.
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Veeam | kb2773
Veeam Service Provider Console – Compile and Upload Server Logs
Last update date:
2/22/2024
Affected products:
Veeam Service Provider Console
Affected releases:
ALL
Fixed releases:
No fixed releases provided.
Description:
Purpose
This article covers how to properly compile your Veeam Service Provider Console Server logs, as well as uploading logs when submitting a technical support case. For information about collecting Management Agent logs, visit: KB2766: Veeam Service Provider Console – Compile and Upload Management Agent Logs. All complete list of log collections options and methods is available in the Veeam Service Provider Console User Guide > Downloading Logs.
Solution
Log into the Veeam Service Provider Console UI and navigate to Configuration > Support Information. Click Download Logs and select the time period for which you would like logs collected, then click OK. Once downloaded, upload the exported archive to your case via the customer portal or via the FTP listed on your case. In the case of uploading via FTP, please notify the engineer assigned to your case once the upload is complete.
More Information
Alternatively, you may manually collect the server log files from the following location on the Veeam Service Provider Console server: C:\ProgramData\Veeam\Veeam Availability Console\Log In the case of a distributed deployment, logs must be collected from this directory on both the application server and the web UI server.
