Operational Defect Database
BugZero found this defect 1966 days ago.
Data sources
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Veeam | kb2836
Support Partners Case Management
Last update date:
3/21/2023
Affected products:
No affected products provided.
Affected releases:
Fixed releases:
No fixed releases provided.
Description:
Challenge
A new feature on the ProPartner Portal allows all registered users of a ProPartner's organization to submit and manage Veeam support tickets on behalf of that ProPartner's customers. Previously, the Case Administrator feature only allowed specific employees at a ProPartner organization the permission to handle their customers' support cases. With this new feature, all members of a ProPartner's team can now access their customer's cases with only a few clicks.This short video explains the main features of the new functionality and will walk you through its main steps. Please note: to use this functionality you must have an active ProPartner registration.
Solution
Expand the sections below to learn more.
More Information
For any questions please feel free to create a Licensing Support case.
