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Veeam | kb2910
Backups to Data Domain fails with “the user has insufficient access rights. Err: 5075”
Last update date:
11/9/2020
Affected products:
Veeam Backup & Replication
Affected releases:
ALL
Fixed releases:
No fixed releases provided.
Description:
Challenge
Backup or Backup Copy jobs targeting a Dell EMC Data Domain repository fail with the following error: Error: Failed to call RPC function 'DDBoostFcIsExist': Failed to connect to storage. Storage: <ip\hostname>, User: <user>. the user has insufficient access rights. Err: 5075. Rescan operations for a Dell EMC Data Domain repository display the following warning: WarningFailed to synchronize <Repository Name> Details: Failed to call RPC function 'DDBoostFcIsExist': Failed to connect to storage. Storage: <ip\hostname>, User: <user>. the user has insufficient access rights. Err: 5075.
Solution
The following are known possible causes and solutions for this error: The password for the account configured in the repository settings is incorrect and needs to be updated in the Veeam Backup & Replication Credentials Manager The password age rule on the Data Domain has taken effect and locked the user account pending a new password be assigned to the account. More information: https://www.dell.com/support/kbdoc/en-us/482322
