Operational Defect Database

BugZero found this defect 1512 days ago.

Veeam | kb3116

How to Merge Veeam Backup & Replication Licenses

Last update date:

1/31/2024

Affected products:

Veeam Backup & Replication

Affected releases:

ALL

Fixed releases:

No fixed releases provided.

Description:

Purpose

This article documents the process for merging and unmerging licenses for Veeam Backup & Replication. Note: Merging licenses for Veeam Backup & Replication can either be done in the application by combining a socket and an instance license or through the Veeam My Account Portal, where multiple socket or instance licenses can be combined. A merge through the My Account portal creates a new license file from two or more contract licenses. In contrast, the in-application merge simply allows you to easily combine a single socket and a single instance license to gain the functionality of both license types. The new merged license will have the support expiration date of the soonest-to-expire contract. The individual contracts that make up the merged license continue to be separate contracts that must be individually renewed. Co-terming licenses involves aligning the expiration dates of two or more contracts of a similar type (socket or instance) and product level, thereby allowing the multiple contracts to become a single, easier-to-manage contract. For more information, review the "Co-Terming Support" section at the bottom of the Support Renewals FAQ, or contact the Veeam Renewals Team by filling out the Renewal Request form.

Solution

Merging License in Software Starting with Veeam Backup & Replication 10, the software is capable of accepting two separate license files; one for sockets and one for instances. If you have multiple licenses for either type, you must merge them via the My Account Portal before installation.For more information on the built-in merge capability of Veeam Backup & Replication, please review the Merging Licenses section of the User Guide. As noted above, the built-in merge operation only allows one of each license type. There are also limitations on which license packages that may be merged.

More Information

More info about the merge policy can be found in the Veeam Licensing Policy, section 1.11.2. License Key Merge. Per the Veeam Licensing Policy section 2.5. Support:Support level for Customers always defaults to their lowest contracted level. For example, if a Customer has 90% of their licenses contracted to Production Support and 10% of their licenses contracted to Basic Support, Veeam will only provide Basic Support.This is why in the examples shown on this KB, the merge of a Production Support license and Basic Support license resulted in a merged license with Basic Support.

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