Operational Defect Database

BugZero found this defect 1477 days ago.

Veeam | kb3137

How to Test the Creation of Production Checkpoints in Hyper-V 2016 and Newer

Last update date:

9/28/2023

Affected products:

Veeam Backup & Replication

Affected releases:

ALL

Fixed releases:

No fixed releases provided.

Description:

Purpose

This article documents how to force Hyper-V 2016 or newer to create a Production Checkpoint.

Cause

Forcing Hyper-V to create a Checkpoint in ProductionOnly mode is used as an isolation step when troubleshooting a Veeam job that fails to create a Recovery Checkpoint with Application-Aware Processing or Hyper-V guest quiescence enabled.

Solution

It is imperative that all steps be followed precisely to ensure the test results are valid.

More Information

The following troubleshooting steps are provided as a courtesy. Veeam Support recommends that you contact Microsoft Support for assistance if the Hyper-V environment cannot create a Production Checkpoint in ProductionOnly mode. If the Production Checkpoint process immediately fails with "Production checkpoints cannot be created.",  check the following: Ensure that services within the Guest OS of the VM in question are configured correctly: Volume Shadow Copy is set to Manual startup type. Hyper-V Volume Shadow Copy Requestor service is set to Manual startup type. Hyper-V Volume Shadow Copy Requestor service is Running. Check the Integration state on the Hyper-V host where the VM is located: Check the VSS Integration status using the following PowerShell command:

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Status

Solved

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