Operational Defect Database
BugZero found this defect 1180 days ago.
Data sources
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Veeam | kb4114
Veeam Service Provider Console Plugin for ConnectWise Automate opens empty configuration in ConnectWise Automate Control Center
Last update date:
12/10/2021
Affected products:
Veeam Service Provider Console
Affected releases:
5.0
Fixed releases:
No fixed releases provided.
Description:
Challenge
After successfully installing the Veeam Service Provider Console Plugin for ConnectWise Automate, the Integration tab for Veeam Service Provider Console displays no data.
Cause
Lack of permissions for account used to log in to ConnectWise Automate and coexistence of 2 plugins: Veeam Service Provider Console Plugin and Acronis Cyber Cloud.
Solution
The account used to log in to CWA client must have permissions to access both plugins or Super Admin class permissions. Alternatively disable or remove Acronis plugin: From the ConnectWise Automate Control Center, choose System > Solutions > Plugin Manager. In the list of available plugins, select Acronis Cyber Cloud plugin and click Disable. In the Restart Database Agent window, click Yes to update ConnectWise Automate database. Restart the ConnectWise Automate Control Center to apply changes.
