Operational Defect Database
BugZero found this defect 1180 days ago.
Data sources
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Veeam | kb4115
How to Attach a File Larger Than 5GB to a Support Case
Last update date:
3/21/2023
Affected products:
No affected products provided.
Affected releases:
Fixed releases:
No fixed releases provided.
Description:
Purpose
This article documents how to attach an individual file to a case larger than the My Account portal's 5GB per file limit.
Solution
Option 1: Use SFTP Files larger than 5GB may be uploaded to a support case via SFTP. More information on SFTP can be found here: https://www.veeam.com/kb1661
More Information
An overview of how your data is processed by Veeam Technical Support is available here this page. Sensitive data must be attached to a case via SFTP or through the Customer Portal to ensure compliance with the above data processing policy.
